Артем

Artem Yahubets
Kyiv (UA)
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Experienced and user-oriented System Administrator with over 4 years of hands-on experience in
managing and supporting enterprise IT environments.

Proven ability to deliver high-quality support and infrastructure solutions in fully English-speaking
settings (both written and verbal communication).

Skilled in device and identity management with tools such as Microsoft Intune, Jamf, and OKTA. Strong
expertise in Windows and macOS environments, Office 365 administration, Cisco AnyConnect VPN, and
troubleshooting both endpoint and network issues.

Confident in creating, configuring, and maintaining Windows Server infrastructure with a focus on
reliability and performance.

EXPERIENCE

System Administrator, Nextiva. Kyiv, Ukraine

May. 2021 - Apr. 2025

• Worked with Intune
• Jamf
• OKTA
• Office365
• Cisco Anyconnect. Troubleshooting PC and Network. Support four offices and their employees in the US
UA MX and IN
• More than 2000 users work for Nextiva. Worked on projects of Upgrading PC's setting them up with
Intune/Jamf. Creating accounts for employees in every system they will be using according to their title.
Troubleshooting user's issue
• Providing with necessary equipment. Making a record of equipment the office uses in collaboration with
Finance and Legal dept
• Taking care of the office: printers, equipment, Wi-Fi, Internet, routers.
• Creating and managing Windors Server 2019
• Experience with working and upgrading Finance software like 1C and M.E.Doc

Technical Support, Nextiva. Kyiv, Ukraine

September. 2020 - May. 2021
 • Troubleshooting Cx's VOIP and Fax system and setting up their accounts as well as their phone system
inside of the office

Tech Support, AT&T. Brno, Czech Republic

April. 2019 - June. 2020

• Brno Receiving incoming calls
• understand cx needs
• troubleshoot internet
• tv or phone issue
• schedule tech appointment.

Customer Service Agent, Front Desk Helpers, Uman.

March. 2018 - November. 2019

• Receiving incoming calls in HHA company
• understanding needs of a person
• get all necessary information connect to the right person to satisfy cx needs

EDUCATION

UNSU, Uman, Ukraine

Master degree, Teacher of English Language and Foreign Literature, December. 2019

SKILLS

Ability to Multitask Skillful

Ability to Work in a Team Experienced

Adaptability Skillful

LANGUAGES

Native
English
speaker

Native
Ukrainian
speaker

HOBBIES

• Songwriting and performing