Христина

KHRYSTYNA [open contact info](look above in the "contact info" section)

HORIN [open contact info](look above in the "contact info" section)

CLIENT SERVISE MANAGER Lviv, Ukraine

PROF I L E E DUCAT I ON

Positive, responsible, and quick-learning person with strong 2012-2013
communication and organizational skills. I enjoy working with people, LVIV POLYTECHNIC NATIONAL
solving problems, and keeping things in order. I’m open to new UNIVERSITY
opportunities and ready to grow in a role where I can be helpful, flexible, Master’s Degree in International Economics
and involved in teamwork. Looking for a job where I can bring value, learn, 2008-2012
and contribute with all my energy and motivation.
IVAN FRANKO NATIONAL
UNIVERSITY OF LVIV
WORK EXPERI ENCE Bachelor’s Degree in International Economics

2022 - PRESENT S OF T S KI L L S
Nebo Nadiyi Charitable Foundation | Lviv, Ukraine
Strong communication skills
Volunteer
Attention to detail
Improved aid delivery efficiency by coordinating logistics and streamlining
distribution processes during high-demand periods. Problem-solving
Strengthened team operations by facilitating smooth communication Responsibility and reliability
between cross-functional partners and volunteers. Teamwork and collaboration
Contributed to successful emergency response campaigns by organizing aid
Adaptability
packages and maintaining up-to-date inventory flow.

2015-2018
HARD S KI L L S
MEEST Group | Lviv, Ukraine
Client Servise Manager
Managed daily communication with international clients (China, Germany,
Poland, Belarus) both written and verbal. 1C Logistics
Assisted in cargo clearance procedures and solved logistics-related issues. Customs documentation
Maintained and updated shipment tracking information on the website. Logistics coordination and shipment
Coordinated logistics processes and ensured timely delivery. Ensured that
tracking
clients had access to accurate and timely delivery status of their parcels.
CRM systems and customer
Collaborated closely with internal departments, brokers, and customs
authorities to ensure smooth communication and process efficiency. communication
Thrived in a fast-paced environment with tight deadlines. International client support
Provided support and solutions in non-standard situations. Data entry and website updates
MS Office (Word, Excel), email
2014-2015
communication
ASOgroup | Lviv, Ukraine
Insurance Manager
Increased client satisfaction scores by providing tailored insurance
consultations and resolving service issues efficiently.
Accelerated contract processing by implementing a simplified workflow for L ANGUAGE S
documentation and payment tracking.
Maintained 100% compliance in client records by ensuring accuracy and
Ukrainian - Native
completeness of insurance documentation.
English - Intermidiate (actively
improving)
KE Y ACHI E VE ME NT S

Conducted training sessions for clients on completing CN22/CN23 customs
forms, using visual materials and personalized feedback to ensure consistent
accuracy.
Took part in the development and testing of parcel locker systems (post
terminals) launched by Meest Group.
Co-organized a charity event that raised $12,000 in donations for the Armed
Forces of Ukraine.