Христина

KHRYSTYNA [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

HORIN Lviv, Ukraine

CLIENT SERVISE MANAGER
PROF I L E E DUCAT I ON

Positive, responsible, and quick-learning person with strong communication and 2012-2013
organizational skills. I enjoy working with people, solving problems, and keeping LVIV POLYTECHNIC NATIONAL
things in order. I’m open to new opportunities and ready to grow in a role where I UNIVERSITY
can be helpful, flexible, and involved in teamwork. Master’s Degree in International Economics
2008-2012
IVAN FRANKO NATIONAL
WORK EXPERI ENCE UNIVERSITY OF LVIV
Bachelor’s Degree in International Economics

2025 - 2026 S OF T S KI L L S
GrandEx | Remote
Manager of Logistics Strong communication skills
Managed communication with Chinese agents and forwarders: checked shipping prices,
verified accuracy, monitored documents, organized product inspections, resolved delays Attention to detail
and issues, and negotiated discounts to optimize client costs. Problem-solving
Ensured shipment accuracy and reporting: verified weights and rates, coordinated Responsibility and reliability
corrections with partners, and prepared clear reports for managers and clients.
Teamwork and collaboration
Improved logistics processes: created a shipment tracking system in Google Sheets,
updated information in CRM, and streamlined internal workflows for faster, more efficient Adaptability
operations.

2022 - PRESENT
Nebo Nadiyi Charitable Foundation | Lviv, Ukraine
Volunteer
Improved aid delivery efficiency by coordinating logistics and streamlining distribution HARD S KI L L S
processes during high-demand periods.
1C Logistics
Strengthened team operations by facilitating smooth communication between cross-
functional partners and volunteers. Customs documentation
Contributed to successful emergency response campaigns by organizing aid packages management
and maintaining up-to-date inventory flow. Logistics coordination and shipment
2015 - 2018 tracking
MEEST Group | Lviv, Ukraine CRM systems and customer
Client Servise Manager
Managed daily communication with international clients (China, Germany, Poland, communication
Belarus) both written and verbal. International client support
Assisted in cargo clearance procedures and solved logistics-related issues. Data entry and website updates
Maintained and updated shipment tracking information on the website.
MS Office (Word, Excel), email
Coordinated logistics processes and ensured timely delivery. Ensured that clients had
access to accurate and timely delivery status of their parcels. communication
Collaborated closely with internal departments, brokers, and customs authorities to Incoterms
ensure smooth communication and process efficiency. Freight cost analysis
Thrived in a fast-paced environment with tight deadlines.
Google Sheets/Excel
Provided support and solutions in non-standard situations.
2014 - 2015
ASOgroup | Lviv, Ukraine L ANGUAGE S
Insurance Manager
Increased client satisfaction scores by providing tailored insurance consultations and
Ukrainian - Native
resolving service issues efficiently.
English - Intermidiate (actively
Accelerated contract processing by implementing a simplified workflow for
improving)
documentation and payment tracking.
Maintained 100% compliance in client records by ensuring accuracy and completeness
of insurance documentation.
KE Y ACHI E VE ME NT S
Conducted training sessions for clients on completing CN22/CN23 customs forms, using
visual materials and personalized feedback to ensure consistent accuracy.
Took part in the development and testing of parcel locker systems (post terminals)
launched by Meest Group.
Co-organized a charity event that raised $12,000 in donations for the Armed Forces of
Ukraine.
Optimized end-to-end logistics processes, ensuring accurate shipments, effective
partner communication, and fast reporting