Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/13657942/

Work experience

Customer support representative

from 01.2022 to 03.2023 (1 year 2 months)
Jumia, Remote (Retail)

Knowledge and skills

• Communicability
• Microsoft Copilot
• Data management
• Microsoft clarity
• Nail strengthening with gel
• Connectwise
• Space management

Language proficiencies

English — advanced

Additional information

Who I Am:
I’m a naturally positive and people-oriented individual who believes in the power of empathy and good communication. I thrive in environments where patience, understanding, and respect are core values—especially when dealing with customers from all walks of life.

Personal Motto:
“Every conversation is a chance to build trust and leave someone better than you met them.”

Core Strengths:
•Strong verbal and written English communication skills
•Emotionally intelligent and calm under pressure
•Friendly, respectful, and adaptable across cultures and personalities
•Quick to learn, tech-savvy, and solution-driven

Hobbies & Interests:
When I’m not working, I enjoy playing basketball and keeping fit, and also love watching movies that builds and reshapes my mind and life, I also love content creation. Music and nature walks help me recharge and stay grounded.

Notable Achievements:
•Consistently praised for turning frustrated customers into loyal ones through calm, clear, and kind support
• Earned “Customer Hero” award twice for consistently high customer‑satisfaction scores.