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Мілана
Особистий помічник, адміністративний фахівець, координатор проєктів
- Age:
- 32 years
- City:
- Kyiv
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Milana Dzhyhaniia
Edinburgh EH4 3AJ
[open contact info ](look above in the "contact info" section) / [open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Professional Summary
Detail-oriented and reliable administrative professional with over 5 years of experience supporting
managers and teams in both office and remote settings. Skilled in calendar management, document
handling, procurement coordination, and team communication. With a background in construction
support and customer service, I bring a practical understanding of project workflows, budgeting, and
supplier interaction. Currently studying Construction Management, I combine hands-on experience with
academic knowledge to support efficient operations. Strong multitasker with excellent time
management, problem-solving skills, and a professional, discrete approach.
Key Skills
- Project Administration & Cost Control: Managing project timelines, budgets, and financial
reconciliation.
- Procurement & Supplier Management: Sourcing materials, negotiating with suppliers, and
managing supplier performance.
- Construction Project Coordination: Working with construction teams and architects to ensure
project completion.
- Microsoft Office: Advanced proficiency in Excel, Word, PowerPoint, and Outlook.
- Financial Reporting: Skilled in 1C financial software for managing financial transactions and
reconciliations.
- Customer Service & Team Leadership: Strong leadership skills with experience in managing
teams and providing high-level customer service.
- Remote Work & Virtual Collaboration: Capable of working efficiently in both on-site and remote
environments.
Work Experience
Retail Catering Team Leader
University of Edinburgh, Edinburgh
October 2022 – Present
- Lead a team in the operation and management of catering services, including supplier procurement
and financial management.
- Implemented process improvements, enhancing service delivery and procurement efficiency.
- Managed staff training and compliance with safety standards, demonstrating leadership and
organizational skills that align with construction team coordination.
Senior Customer Care
M.A.R.S. Home Appliance Repair and Handymen, USA (Remote)
January 2022 – October 2022
- Coordinated service appointments and managed relationships with clients, ensuring timely resolutions
and satisfaction.
- Streamlined communication processes, enhancing service efficiency and customer satisfaction.
Project Administrator and Cost Controller
Mizol Ukraine, Kiev
March 2020 – August 2021
- Supported large-scale construction and procurement projects, maintaining financial control and
ensuring adherence to project timelines and budgets.
- Collaborated with suppliers and project teams to track expenses and maintain project
documentation.
- Streamlined communication across teams and suppliers, ensuring smooth project execution.
Store Opening Manager
Epicentre K Ukraine, Kiev
June 2017 – March 2020
- Managed store opening projects, overseeing the construction and fit-out phases, working closely
with architects and construction teams.
- Controlled financial aspects, including budget planning, procurement, and supplier management.
- Conducted financial reconciliations to ensure projects remained within budget.
Education
Kyiv National University of Construction and Architecture
Kyiv, Ukraine, September 2023 – Present
Second-Year Student in Construction Management/Civil Engineering/Project Management
- Pursuing a degree while gaining practical experience in the UK. Focus on construction processes,
project management, and international collaboration.
Bachelor's Degree in Economics
Donbas National Academy of Civil Engineering and Architecture, Donetsk
September 2010 – June 2014
- Gained a strong understanding of financial management within construction and economic principles.
Certifications & Courses
- Project Management (January 2025 – Present)
- Data Science (January 2025 – Present)
- First Aid at Work, British Red Cross (Completed: 31 January 2024)
Volunteer Experience
Volunteer Assistant to the Provost, International Department
Kyiv National University of Construction and Architecture
May 2024 – Present
- Assisting with creating partnerships and facilitating communication for international projects and
student exchanges.
Museum of Scottish Fire Heritage
Edinburgh, UK
May 2024 – Present
- Assisting with administrative tasks, visitor engagement, and support for operational functions,
developing strong organizational skills.
Edinburgh EH4 3AJ
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Professional Summary
Detail-oriented and reliable administrative professional with over 5 years of experience supporting
managers and teams in both office and remote settings. Skilled in calendar management, document
handling, procurement coordination, and team communication. With a background in construction
support and customer service, I bring a practical understanding of project workflows, budgeting, and
supplier interaction. Currently studying Construction Management, I combine hands-on experience with
academic knowledge to support efficient operations. Strong multitasker with excellent time
management, problem-solving skills, and a professional, discrete approach.
Key Skills
- Project Administration & Cost Control: Managing project timelines, budgets, and financial
reconciliation.
- Procurement & Supplier Management: Sourcing materials, negotiating with suppliers, and
managing supplier performance.
- Construction Project Coordination: Working with construction teams and architects to ensure
project completion.
- Microsoft Office: Advanced proficiency in Excel, Word, PowerPoint, and Outlook.
- Financial Reporting: Skilled in 1C financial software for managing financial transactions and
reconciliations.
- Customer Service & Team Leadership: Strong leadership skills with experience in managing
teams and providing high-level customer service.
- Remote Work & Virtual Collaboration: Capable of working efficiently in both on-site and remote
environments.
Work Experience
Retail Catering Team Leader
University of Edinburgh, Edinburgh
October 2022 – Present
- Lead a team in the operation and management of catering services, including supplier procurement
and financial management.
- Implemented process improvements, enhancing service delivery and procurement efficiency.
- Managed staff training and compliance with safety standards, demonstrating leadership and
organizational skills that align with construction team coordination.
Senior Customer Care
M.A.R.S. Home Appliance Repair and Handymen, USA (Remote)
January 2022 – October 2022
- Coordinated service appointments and managed relationships with clients, ensuring timely resolutions
and satisfaction.
- Streamlined communication processes, enhancing service efficiency and customer satisfaction.
Project Administrator and Cost Controller
Mizol Ukraine, Kiev
March 2020 – August 2021
- Supported large-scale construction and procurement projects, maintaining financial control and
ensuring adherence to project timelines and budgets.
- Collaborated with suppliers and project teams to track expenses and maintain project
documentation.
- Streamlined communication across teams and suppliers, ensuring smooth project execution.
Store Opening Manager
Epicentre K Ukraine, Kiev
June 2017 – March 2020
- Managed store opening projects, overseeing the construction and fit-out phases, working closely
with architects and construction teams.
- Controlled financial aspects, including budget planning, procurement, and supplier management.
- Conducted financial reconciliations to ensure projects remained within budget.
Education
Kyiv National University of Construction and Architecture
Kyiv, Ukraine, September 2023 – Present
Second-Year Student in Construction Management/Civil Engineering/Project Management
- Pursuing a degree while gaining practical experience in the UK. Focus on construction processes,
project management, and international collaboration.
Bachelor's Degree in Economics
Donbas National Academy of Civil Engineering and Architecture, Donetsk
September 2010 – June 2014
- Gained a strong understanding of financial management within construction and economic principles.
Certifications & Courses
- Project Management (January 2025 – Present)
- Data Science (January 2025 – Present)
- First Aid at Work, British Red Cross (Completed: 31 January 2024)
Volunteer Experience
Volunteer Assistant to the Provost, International Department
Kyiv National University of Construction and Architecture
May 2024 – Present
- Assisting with creating partnerships and facilitating communication for international projects and
student exchanges.
Museum of Scottish Fire Heritage
Edinburgh, UK
May 2024 – Present
- Assisting with administrative tasks, visitor engagement, and support for operational functions,
developing strong organizational skills.
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The candidate's resume is posted at https://www.work.ua/resumes/13665292/