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Project-менеджер
- City:
- Kharkiv
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Kostia P
[open contact info ](look above in the "contact info" section) | Telegram
Work Experience
⚪ WinWinTravel is a travel platform offering personalized hotel bookings with 15,000+
search parameters for diverse travelers.
Project Manager | Apr 2024 – May 2025
● Implemented Scrum framework, including 2-week sprints, daily standups, &
retrospectives, increasing feature delivery by 25%, speeding up issue resolution by
30% and improving task prioritization.
● Overhauled onboarding documentation for backend developers, cutting
adaptation time from 8 to 5 days and easing workload for lead developers.
● Facilitated weekly syncs with Product Owner and Product Manager, reporting
sprint progress and risks to speed up decision-making.
● Resolved team conflicts, such as prioritizing MVP tasks over perfectionism,
boosting development speed by 15% and preventing lead burnout.
● Developed initial Customer Journey Map, clarifying user pain points, improving
feature prioritization.
● Enhanced team coordination automating routine tasks, implementing custom
dashboards & templates for tickets.
⚪ MAKEUP is a top online beauty retailer in 36 countries, offering 164,000+ products from
3,000+ brands.
Customer Support Team Lead | Aug 2023 – Jan 2024
● Enhanced employee KPIs (order / email processing) by 10-15% through optimized
workload and CRM templates.
● Implemented automated refund triggers based on carrier statuses, reducing
incoming calls by 7% and emails by 12%.
● Led a team of 18, hired 4 new members, to expand for 4 new markets.
● Resolved conflicts, mentored team members, conducted 1:1s, team-buildings and
cross-team collaboration with logistics, IT, warehouse, and finance teams.
● Shortened onboarding from 7 to 5 days with updated onboarding materials.
Customer Support Agent | Feb 2023 – Aug 2023
● Provided customer and technical support across 8 countries, adapting to diverse
communication needs.
● Initiated and implemented a chat categorization system, enhancing task
prioritization and workflow efficiency.
⚪ Landstar is a third-party logistics provider, leveraging 11,000+ independent operators
for shipping solutions across the U.S., Canada, and Mexico.
Sales & Logistics Coordinator | December 2021 – January 2023
● Conducted warm calls & emails, building long-term relationships (managed 150+
loads for a key client) through consistent service and strong communication.
● Managed 300+ freights, coordinating end-to-end logistics and documentation.
Education
Ukrainian State University of Railway Transport: Bachelor’s in Philology, Translation
(2019-2023), Master’s in Philology, Translation (2023-2024).
Relevant Skills
● Fluent in English.
● Team coordination, task prioritization, improving performance.
● Agile / Scrum / Kanban, SDLC, BPMN, planning, scheduling and reporting.
● Confluence, Jira, Figma, Slack, ERP, CRM, Google Workspace, MS Office, AI Tools.
⚡️ Energy Autonomy
With two EcoFlow River 2 units and fiber optic internet, I ensure up to 18 hours of work
during blackouts, with quick recharging in just an hour.
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Work Experience
⚪ WinWinTravel is a travel platform offering personalized hotel bookings with 15,000+
search parameters for diverse travelers.
Project Manager | Apr 2024 – May 2025
● Implemented Scrum framework, including 2-week sprints, daily standups, &
retrospectives, increasing feature delivery by 25%, speeding up issue resolution by
30% and improving task prioritization.
● Overhauled onboarding documentation for backend developers, cutting
adaptation time from 8 to 5 days and easing workload for lead developers.
● Facilitated weekly syncs with Product Owner and Product Manager, reporting
sprint progress and risks to speed up decision-making.
● Resolved team conflicts, such as prioritizing MVP tasks over perfectionism,
boosting development speed by 15% and preventing lead burnout.
● Developed initial Customer Journey Map, clarifying user pain points, improving
feature prioritization.
● Enhanced team coordination automating routine tasks, implementing custom
dashboards & templates for tickets.
⚪ MAKEUP is a top online beauty retailer in 36 countries, offering 164,000+ products from
3,000+ brands.
Customer Support Team Lead | Aug 2023 – Jan 2024
● Enhanced employee KPIs (order / email processing) by 10-15% through optimized
workload and CRM templates.
● Implemented automated refund triggers based on carrier statuses, reducing
incoming calls by 7% and emails by 12%.
● Led a team of 18, hired 4 new members, to expand for 4 new markets.
● Resolved conflicts, mentored team members, conducted 1:1s, team-buildings and
cross-team collaboration with logistics, IT, warehouse, and finance teams.
● Shortened onboarding from 7 to 5 days with updated onboarding materials.
Customer Support Agent | Feb 2023 – Aug 2023
● Provided customer and technical support across 8 countries, adapting to diverse
communication needs.
● Initiated and implemented a chat categorization system, enhancing task
prioritization and workflow efficiency.
⚪ Landstar is a third-party logistics provider, leveraging 11,000+ independent operators
for shipping solutions across the U.S., Canada, and Mexico.
Sales & Logistics Coordinator | December 2021 – January 2023
● Conducted warm calls & emails, building long-term relationships (managed 150+
loads for a key client) through consistent service and strong communication.
● Managed 300+ freights, coordinating end-to-end logistics and documentation.
Education
Ukrainian State University of Railway Transport: Bachelor’s in Philology, Translation
(2019-2023), Master’s in Philology, Translation (2023-2024).
Relevant Skills
● Fluent in English.
● Team coordination, task prioritization, improving performance.
● Agile / Scrum / Kanban, SDLC, BPMN, planning, scheduling and reporting.
● Confluence, Jira, Figma, Slack, ERP, CRM, Google Workspace, MS Office, AI Tools.
⚡️ Energy Autonomy
With two EcoFlow River 2 units and fiber optic internet, I ensure up to 18 hours of work
during blackouts, with quick recharging in just an hour.
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The candidate's resume is posted at https://www.work.ua/resumes/13678681/