Олександра

Personal data

Name: Oleksandra Chonka
Customer Support | Procurement Specialist | Problem Solver
Address: Vynogradive, I. Franka street, 116A/40;

Phone number:
[open contact info](look above in the "contact info" section);

E-mail:
[open contact info](look above in the "contact info" section)

Linkedin: https://www.linkedin.com/feed/

Date of birth: 13.02.1992

Place of birth: Vynogradiv.

Sex: female.

Nationality: Ukrainian.

Marital status: married.

Driving license: category B.

Interests:
Like tourism, visited not so many countries – only 14. But it is in process still.

Languages:

English B1
Ukrainian Native language

Oleksandra Chonka

Dedicated and detail-oriented specialist with 9+ years of experience in customer support and procurement operations within the automotive and retail sectors. Strong analytical mindset, excellent communication skills, and proven ability to manage complex tasks under pressure. Passionate about customer satisfaction, continuous improvement, and process optimization.
Education
__________
Master’s Degree in Finance and Credit
Vasyl Stefanyk Precarpathian National University, 2009–2014
Also qualified as a teacher of Economics.
Work experience
__________

Customer service representative - July 2014 – September 2023
Gentherm UA
Supported international clients (Daimler, VW, Opel, Ford) with full-cycle order and delivery management.
• Handled customer orders via EDI and email; entered data into ERP systems.
• Liaised with internal teams (procurement, planning, quality) to ensure smooth order fulfillment.
• Managed delays, product damage claims, and coordinated resolution efforts.
• Monitored inventory levels and forecasted future customer needs.
• Organized online meetings with clients to resolve issues and improve service levels.

Owner – Children’s Clothing Store
February 2019 – November 2019
Founded and managed a boutique retail business.
• Managed procurement, pricing, sales, and inventory.
• Ran social media marketing and customer engagement.
• Handled financial reporting and vendor relations.

Senior Specialist – Purchasing Operations Group
Kostal Automobil Elektrik Gmb & Co
December 2023 – Present
Direct purchasing responsibilities for an automotive manufacturing company.
• Created and managed scheduling agreements, purchase orders, and info records.
• Maintained tools and WBS elements for project-based procurement.
• Handled pricing updates, incoterms changes, and contract amendments.
• Managed certificates and supporting documentation.
Key Skills
__________
• Customer Relationship Management
• SAP / S4HANA
• BW
• Order Processing (EDI / Manual)
• Scheduling Agreements & Purchase Orders
• Problem-Solving & Conflict Resolution
• Certificate & Contract Management
• Microsoft Office Suite, Outlook
• English: Upper-Intermediate (B2)

Personal skills
__________

Adaptability.
Stress resistance.
Ability to work under pressure.
Communication.
Team player.