Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/13697242/

Work experience

Sales representatives

from 12.2024 to 04.2025 (5 months)
Ardmor Inc, Remote (Construction, architecture, interior design)

Following up on leads through phone calls emails and sms
Updating customers record of CRM
Providing Quotes to customers
Following up and scheduling tech for inspection.
Collecting payment from customers

Customer support representative

from 07.2023 to 10.2024 (1 year 4 months)
Orthodontics experts , USA, Remote (Medicine, pharmacy)

Taking incoming calls and booking appointment for braces
Providing information about pricing
solving all customers related problems

Customer support representative

from 03.2021 to 05.2022 (1 year 3 months)
Manhattan Dental Spa, New York City, Remote (Medicine, pharmacy)

Supporting patients on their dental journey via text, phone and live chat.
Scheduling dental appointments with leads and collecting payment from them (up to 500 leads per week).
Reaching out to new leads.
Managing patients in CRM.
Understanding patient needs and offering other services based on those needs
Scheduling patients with client calendar.
Creating predefined reports to update clients.
Come up with solutions in order to meet Clients satisfaction

English teacher

from 01.2020 to 02.2021 (1 year 2 months)
Education and training Foundation, Remote (Education and science)

Built a trusting and supportive relationship with troubled students by understanding their unique challenges and circumstances.
Identified and address the specific academic of each student, tailoring instruction and interventions to promote their success.
Guided students through academic coursework and research
Work closely with supervisor to develop comprehensive strategies and interventions that address the hostile students for their overall well-being and academic success.

Knowledge and skills

• Goodwill
• Communicability
• Educability
• Conducting negotiations
• Ability to work in multitasking mode
• Active sales
• Listening skills
• Teamwork
• Zoho CRM
• Zendesk
• Diligence

Language proficiencies

English — fluent

References

David Emmanuel Ekpe

David Emmanuel Ekpe

Sales manager, Ardmor Inc

Additional information

A highly motivated and customer-focused professional with a proven track record of delivering exceptional service and support in fast-paced environments. Known for excellent communication skills, problem-solving abilities, and a commitment to enhancing customer satisfaction. Experienced in handling a high volume of inquiries through various channels including phone, email, and live chat, with strong proficiency in CRM systems such as Zendesk.