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Work experience

Health Advisor/Sales Representative

from 03.2024 to now (1 year 5 months)
Coree Lab, New York, Remote (Medicine, pharmacy)

•Increased monthly recurring revenue by 30% through personalized product recommendations based on customer health profiles and diagnostic results.
•Converted 4 out of every 10 inquiries into full subscription purchases by leveraging product knowledge and emphasizing personalized health outcomes
•Cross-sold targeted supplement add-ons that complemented customers’ existing plans, boosting average order value by $45 per customer.
•Collaborated with Coreelab’s wellness team to identify upselling opportunities during consultation calls, increasing upgrade rate by 20%.
•Generated weekly and monthly reports
•Maintained a 97% customer satisfaction score through attentive listening, empathetic guidance, and proactive follow-ups.
•Recognized for excellence in remote service delivery, with consistent top-tier performance in both sales and client retention metrics.

Pharmaceutical Marketing / Sales representative

from 05.2021 to 02.2024 (2 years 9 months)
Fidson Healthcare Plc, Other countries (Medicine, pharmacy)

Spearheaded territory sales efforts, achieving a consistent 15–20% monthly growth in prescription product uptake.
Cultivated relationships with 100+ healthcare professionals, enhancing brand visibility across assigned region.
Conducted competitive analysis to inform strategy, leading to a 10% increase in territory market share.
Managed customer orders and sales goals, negotiated contracts, and setting pricing schedules.
Maintained detailed sales records and CRM updates, contributing to accurate forecasting and planning.
Conducted sales presentations, obtained payments, and overseeing product logistics.
Resolve customer issues, analyze feedback, and maintain strong relationships.

Call-center operator/Logistics manager

from 04.2019 to 04.2021 (2 years)
Dashspeed Logistics, Remote (Transportation and logistics)

Select carriers for transportation and negotiate rates and contracts with carriers.
Respond to and resolve complaints and problems.
Keep up-to-date on shipping carriers, routes and rates and any changes to them.
Manage communication between customs brokers and freight forwarders and negotiate freight rates.
Create and report metrics for internal and external customers as well as account KPIs.
Set priorities to meet production schedules, goals and key performance indicators (KPIs).

Direct Sales Executive

from 03.2017 to 03.2019 (2 years)
Access Bank Plc, Other countries (Finance, banking, and insurance)

Acquired and converted new retail banking clients, consistently exceeding monthly sales targets by 20%.
Conducted cold outreach campaigns and referrals, resulting in a 30% lead-to-customer conversion rate.
Promoted cross-selling of financial products, contributing to branch revenue growth.

Education

University of Uyo

Anatomy, Other countries
Higher, from 2010 to 2015 (5 years)

Additional education and certificates

International Institute of Risk and Safety Management (IIRSM): HSE 1,2&3

2016, 2months

Saylor Online Academy: Diploma in Customer Service

2022, 3 months

Knowledge and skills

• B2B Sales
• B2C Sales
• Technical support for users
• Cold sales
• Sale of medical products
• Team management
• Time management
• Attentiveness
• Detailing

Language proficiencies

English — fluent