Іван

IVAN SHYIAN
ACCOUNT REPRESENTATIVE

Jewish st. 13, Odesa UA [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

PERSONAL STATEMENT

Looking for a remote full-time job as the best place to apply my knowledge and improve on technical
and soft skills. Fast learning, responsible and stress resistant person. Enjoying communicating with
customers, making sure their needs are met to full extent.

PROFESSIONAL SKILL TECHNICAL SKILL
Fluent in English and Ukrainian Fluency at Microsoft Suite; Outlook; various supply
Communicative, negotiation skills chain CRM systems (DAT, Sylectus, TURVO, IVIA, e.t.c.)
Problem solving Experience in clearing customs (BorderConnect portal)
Team player Brokering and covering loads from client load boards or
via direct quote requests

EDUCATION
2005-2016 year
School #1 Chornomorsk City, Odesa region

2016-2020 year
Odesa National Politechnic University (Software Engineering - Bachelor)

WORK EXPERIENCE

Dispatcher / Tracker / Scheduler FULL TIME Apr, 2024 - May, 2025
LEGION LOGISTICS / Newport, KY, USA

Prompt communication with carrier drivers via means of emails, phone calls, and text messages.
Tracking loads and coordinating the fleet.
Managing vehicle breakdowns and ensuring coverage for loads.
Managing various customer CRM systems.
Creating shipments within the company’s supply chain platform.
Scheduling shipments by reaching out to suppliers and receiving parties via phone calls and emails.
Dispatcher / Account representative FULL TIME Sep, 2023 - Apr, 2024
MODERN MARKET MASTER XPD / WINDER, GA, USA

Managing income freight quote requests from customer base in order to fulfill
needs of assigned vehicle units.
Booking and dispatching shipments, negotiating rates.
Handling breakdowns of vehicle units.

Customer service / Account representative FULL TIME Jan, 2020 - Aug, 2023
Millhouse Logistics / Charlotte, NC, USA

Communication with customer companies, dedicated drivers and carrier units via
emails, phone calls and text messages.
Load tracking and fleet coordinating, resolving mechanical breakdowns of vehicle units.

Booking shipments for present units / booking units for present shipments.
Handling customs clearance for USA-CANADA shipments.
Handling afterhours supervision on weekend shifts.

Cashier / Product Consultant FULL TIME Nov, 2018 – Dec, 2019

McDonald's Restaurant / Odesa, UA

Ensuring customers’ positive experience.
Helping customers to decide with their order.
Partner up with crew personnel and management to meet
daily goals.
 Recomendation Letter
From the office of Millhouse Logistics Lviv

Illia Mazurok

Human Resource Manager

To Whom It May Concern:

Please consider this letter as my professional recommendation for Ivan Shyian in
support of his employment proof. I am Illia Mazurok, the Human Resource Manager
(Ukraine) at Millhouse Logistics, covering all HR processes in our Lviv, Odesa, and Ivano-
Frankivsk offices with more than 300 employees.

Ivan was hired at Millhouse Logistics (Odesa branch), on January 20, 2020, and finished
employment with us on August 10, 2023, in the position of Customer Support
Representative (Odesa office), and has truly proven to be an asset to our company.
Amongst many significant contributions, Ivan distinguished herself by consistently
ensuring the success of key activities such as:

- Managing truck drivers' schedules and routes;

- Scheduling freight to be picked up and delivered;

- Providing shipping details to customers;

- Reviewing logs of truck drivers;

- Documenting all calls, deliveries, routes and times for pickups and deliveries;

Ivan’s excellent performance in our company is a good indication of how I would expect
him to perform in any company. He is an extremely positive contributor and creative
thinker. Also, Ivan is a highly motivated and progress-focused person. I would without
any reservation recommend him as a valued contributor to any department.

Sincerely,

Illia Mazurok

Contact Info:

Mail: [open contact info](look above in the "contact info" section)

Phone: [open contact info](look above in the "contact info" section)

145 Cane Creek Industrial Park Rd Drive, Fletcher, NC 28732, Phone 888-908-6639, millhouse.com
ANASTASIIA ALBAYRAK
[open contact info](look above in the "contact info" section)

04/29/2025

Dear Recipient,

I am pleased to recommend Ivan Shyian for the Dispatch position at your company. I have had
the privilege of working closely with Ivan for the past year at Zelh on one of our projects,
where he has consistently demonstrated a high level of professionalism, attention to detail, and
a strong commitment to accuracy in tracking and monitoring shipments and deliveries.

In his role as dispatch, Ivan was responsible for overseeing the support to the drivers, ensuring
that products were tracked efficiently throughout the supply chain and that drivers have all the
necessary paperwork done to proceed. He utilized advanced tracking systems to monitor
deliveries, resolve discrepancies, and proactively communicate with brokers, suppliers and
drivers directly to ensure timely deliveries and resolve any issues that arose on either end.

What stands out most about Ivan is his ability to stay organized and focused, even in fast-paced
and challenging situations. He consistently demonstrated strong problem-solving skills,
working to resolve issues before they escalated and ensuring that all shipments were delivered
on time and in accordance with our high standards.

Additionally, Ivan is highly proficient with any CRMs and HRMs, and possesses excellent
communication skills, which are vital when working with various departments, clients, and
suppliers to resolve issues swiftly.

I am confident that Ivan would be a valuable asset to your team and bring a strong work ethic
and attention to detail to Dispatch position. His ability to maintain high levels of accuracy,
coupled with excellent problem-solving and communication skills, makes him an ideal
candidate for this role.

Please feel free to contact me if you need any further information. I am happy to provide
additional insights into Ivan’s qualifications and contributions to our team.

Sincerely,

Anastasiia Albayrak
HR People Partner at Zelh