Ігор

IGOR KOZLENKO

PROFILE EXPERIENCE

Adidas UA - Shop assistant HELPWARE - Customer Support
Highly motivated and personable Representative
individual who pursued JUNE 2021- DECEMBER 2021
SEPTEMBER 2022- MARCH 2025
bachelor's degree in Economics Assisting customers in finding Providing Customer Support for the
and Management. Eager to step the products they’re looking for; website users;
into the market and add value to Processing customer payments Handle customer complaints, provide
the work environment. Proven to at the checkout point/till; appropriate solutions and alternatives
find innovative solutions to tasks Addressing customer within the time limits; follow up to ensure
resolution;
given, analyze various data, and complaints and inquiries;
Follow communication procedures,
establish rapport with teams as American Express - Sales Manager guidelines, and policies;
well as work individually, with JANUARY 2022- JULY 2022 Responding promptly to customer
little to no supervision. Attracting new customers (B2C); inquiries;
Processing incoming requests from Communicating with customers through
the website, social networks, various channels (chat/emails);
messengers; Acknowledging and resolving customer
CONTACT Car sourcing at American auctions complaints;
Keeping records of customer interactions,
Copart, IAAI and Korean online
transactions, comments and complaints;
platforms;
Entering data into a CRM, other online
Working with the customer base,
tools, and cloud-based platforms
Kyiv, Ukraine maintaining CRM;
CORE COMPETENCIES
[open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) Multi-lingual: Ukrainian – native, Russian – native, English – upper-
intermediate
MS Office: proficient in MS Word, MS Outlook, MS PowerPoint,
MSExcel

SKILLS EDUCATION

Fast learner Kyiv National Economic University named after Vadym Hetman
Faculty of Economics and Management
Cross-functional collaboration
Natural leadership qualities 2019-2023
Strong integrity and moral values
Attention to details Conducted various marketing researches
Independent decision-making Learned the concepts of project management
Critical and analytical thinking Critically evaluated, recognized and solved ethical management challenges
Received higher than average per student grades in all mathematical
Proven time-management skills
disciplines
Oral and written communication skills Maintained seamless workflow in a results-oriented team to achieve
institutional goals
Have successfully led multiple group projects, negotiated on terms,
communicated with teammates, and presented the findings to the
professors