Екатерина

Kateryna Dmytriieva
Date of Birth: 22.04.1991
Location: Odessa, Ukraine

Objective:
Seeking a dynamic and challenging position aboard a cruise ship, where I can utilize
my expertise in hospitality, customer service, and sales to enhance guest experiences
and contribute to the company’s revenue growth.

Professional Summary
Proven leadership skills, fostering collaboration and teamwork while performing
well under pressure.
Extensive international experience and strong organizational abilities, with a focus
on operational efficiency.
Passionate about tourism, with experience in organizing and conducting
excursions for international students.
Committed to continuous personal and professional development, always open to
mentorship and training.
Dedicated to upholding the highest customer service standards, backed by 9 years
of experience in a high-service corporation, where I played an active role in
implementing these standards.

Work Experience

Supervisor, Online Sales Antoshka, Ukraine (click)
Contacts
August 2016 – Present
C: [open contact info](look above in the "contact info" section)
E: [open contact info](look above in the "contact info" section) Manage a team of online sales staff, ensuring seamless daily operations.
Coordinate inventory and oversee operations of the online store, maintaining
smooth communication between departments.
Develop and implement strategies to optimize sales and enhance customer
Languages satisfaction.
Ukrainian: Native Ensure the highest level of service and customer focus, emphasizing family values,
Russian: Native as the business is family-owned.
English: Proficient Lead customer service initiatives, resolve complaints, and maintain a high standard
of service.
Train and supervise staff to ensure excellence in service delivery.
Skills Create and manage the department’s work schedule, including vacation planning,
and oversee the customer service hotline to promptly address client inquiries.
Advanced communication and interpersonal
skills, ensuring effective collaboration
Student Support Assistant Gold Coast Student Hub, Australia (click)
Expertise in planning, coordinating, and
January 2023 – March 2024
executing events
Strong leadership abilities, including staff
Collaborated with local organizations, universities, and city structures to improve
training and team management
the quality of student support and create new opportunities for their integration
Strategy development and implementation to
into the community.
achieve organizational goals
Organized international events, workshops, and festivals, fostering student
Financial planning, budget management, and
engagement.
cost control expertise
Organized group outings for students, including cultural and recreational programs
Excellent organizational and analytical skills to
that promoted social integration.
optimize processes
Provided cultural and academic support to international students, helping them
Creative problem-solving with innovative
adapt to their new environment.
approaches
Developed strong interpersonal skills working with students from diverse cultural
Proficiency in multitasking and effective problem
backgrounds.
resolution
Promoted events on social media and provided online support to students.

Personal Qualities Student Ambassador Mayor of Gold Coast (click)
April 2023 – December 2023
Customer-focused mindset, consistently
exceeding expectations Actively represented student interests, participating in international conferences
High adaptability to multicultural and dynamic on urban development.
environments Awarded by the Minister of Citizenship and Immigration of Australia for
Reliable, responsible, and committed to outstanding activism, helping others, and delivering motivational speeches.
excellence in task execution Participated in conferences across Australia, strengthening connections with
Curious, eager to learn, and able to acquire new
international colleagues.
skills quickly
Productive, goal-oriented, and driven to achieve
Sous Chef Rokka Restaurant, Ukraine (click)
results efficiently
Punctual with strong time management and March 2010 – April 2015
resource allocation skills
Positive and professional attitude, fostering trust
Participated in the opening of Ukraine's first meat-based Japanese restaurant,
and collaboration
developing the menu and ensuring efficient restaurant operations.
Organized catering services for private events and film festivals, ensuring a high
level of service.
Built a cohesive team, created work schedules, and managed the procurement
Travel documents & visas
process for food products.
Passport (Ukraine) Ensured product quality, adherence to storage standards, and the smooth operation
Passport (Bulgaria) of kitchen equipment.
 Coordinated communication between the kitchen and service staff, optimizing
procurement processes and resource management.

Education
TAFE Queensland (click)
Adult Migrant English Program
June 2022 – March 2024
Multicultural Communities Council Gold Coast LTD (click)
General English Course
September 2022 – December 2023
Odessa National Academy of Food Technologies (click)
Bachelor of Hotel and Restaurant Business, Specialist in Hotel and Restaurant
Business
September 2012 – July 2017
The Odessa High Vocational School of the Maritime Tourism Service (click)
Ship’s Cook, Ship’s Waitress
September 2008 – March 2010