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Кристина
MEAL-менеджер
- Considering positions:
- MEAL-менеджер, Координатор, Кейс-менеджер, Регіональний менеджер, Team leader, Психолог, Фахівець транспортного відділу, Менеджер проєктів, Фасилітатор, Санітар
- Age:
- 20 years
- City:
- Kharkiv
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Resume
KRISTINA SMIRNOVA
📍 Kharkiv, Ukraine
📞 [open contact info ](look above in the "contact info" section)
📧 [open contact info ](look above in the "contact info" section)
PROFESSIONAL PROFILE
Motivated and communicative professional with a genuine passion for learning and continuous
self-improvement. I adapt quickly, actively seek new knowledge, and thrive in dynamic
environments. Detail-oriented, responsible, and proactive, with strong interpersonal skills.
Experienced in both team collaboration and leadership. Deeply committed to helping others
and making a positive impact in the lives of people affected by crisis.
WORK EXPERIENCE
Accountability Assistant (MEAL Department)
ACTED, Kharkiv | Jan 2023 – October 2024
Managed feedback and complaint mechanisms across project sites, ensuring timely
resolution and transparency.
Processed and analyzed large datasets using Excel for reporting and donor updates.
Coordinated with program teams to improve field-level responsiveness based on
community feedback.
Drafted official internal documents and donor reports using Microsoft Word and Excel.
AEP Officer (Safe, Accountable, and Effective Programming)
IMC – International Medical Corps, Kharkiv | October 2024 – Present
Prepared monthly donor reports for the AEP department using Excel, PowerPoint, and
Word.
Participated in field visits and training sessions with teams, providing information about
the organization's activities and the importance of feedback mechanisms.
Actively collaborated with the MEAL department to ensure accountability and quality in
service delivery.
Processed feedback from beneficiaries and addressed complex conflicts and issues,
ensuring prompt and effective resolution.
Contributed to enhancing two-way communication between the organization and the
affected population.
Supported PR activities.
Took part in field visits with various teams, assisting with registration processes and the
distribution of humanitarian aid and donations.
Mystery Shopper (Freelance)
4service, Kharkiv | Jan 2023 – June 2024
Assessed and reported on service quality standards in retail environments.
Collected data and provided qualitative analysis of customer service experiences.
Cash Assistance Specialist
Right to Protection (UNHCR project), Kremenchuk | May 2022 – July 2022
Registered and verified internally displaced persons (IDPs) for humanitarian cash
assistance.
Conducted field visits and helped vulnerable households navigate relocation challenges.
EDUCATION
Bachelor’s Degree in Business Economics (In Progress)
Kharkiv Trade and Economic Professional College of the State Trade and Economic University
Sep 2022 – Present | Online studies
KEY SKILLS
Data & Reporting Tools: Excel (advanced), KoboToolbox, PowerPoint, Microsoft Teams,
Word
Communication: Skilled in conflict-sensitive communication and community
engagement
Project Management: Capable of managing field tasks, team coordination, and
reporting
Languages:
o Ukrainian: Native
o Russian: Native
o English: Intermediate (B1)
o German: A1
o French: A1
COURSES & CERTIFICATIONS
Business English, Campaster — May 2024
First Aid for Trauma, UK-MED — March 2024
First Aid in Wartime Conditions, Prometheus — Feb 2023
Gender-Based Violence Core Concept, IMC — 23 January, 2025
Prevention of Sexual Exploitation and Abuse (PSEA), UNICEF— February 2025
KRISTINA SMIRNOVA
📍 Kharkiv, Ukraine
📞 [
📧 [
PROFESSIONAL PROFILE
Motivated and communicative professional with a genuine passion for learning and continuous
self-improvement. I adapt quickly, actively seek new knowledge, and thrive in dynamic
environments. Detail-oriented, responsible, and proactive, with strong interpersonal skills.
Experienced in both team collaboration and leadership. Deeply committed to helping others
and making a positive impact in the lives of people affected by crisis.
WORK EXPERIENCE
Accountability Assistant (MEAL Department)
ACTED, Kharkiv | Jan 2023 – October 2024
Managed feedback and complaint mechanisms across project sites, ensuring timely
resolution and transparency.
Processed and analyzed large datasets using Excel for reporting and donor updates.
Coordinated with program teams to improve field-level responsiveness based on
community feedback.
Drafted official internal documents and donor reports using Microsoft Word and Excel.
AEP Officer (Safe, Accountable, and Effective Programming)
IMC – International Medical Corps, Kharkiv | October 2024 – Present
Prepared monthly donor reports for the AEP department using Excel, PowerPoint, and
Word.
Participated in field visits and training sessions with teams, providing information about
the organization's activities and the importance of feedback mechanisms.
Actively collaborated with the MEAL department to ensure accountability and quality in
service delivery.
Processed feedback from beneficiaries and addressed complex conflicts and issues,
ensuring prompt and effective resolution.
Contributed to enhancing two-way communication between the organization and the
affected population.
Supported PR activities.
Took part in field visits with various teams, assisting with registration processes and the
distribution of humanitarian aid and donations.
Mystery Shopper (Freelance)
4service, Kharkiv | Jan 2023 – June 2024
Assessed and reported on service quality standards in retail environments.
Collected data and provided qualitative analysis of customer service experiences.
Cash Assistance Specialist
Right to Protection (UNHCR project), Kremenchuk | May 2022 – July 2022
Registered and verified internally displaced persons (IDPs) for humanitarian cash
assistance.
Conducted field visits and helped vulnerable households navigate relocation challenges.
EDUCATION
Bachelor’s Degree in Business Economics (In Progress)
Kharkiv Trade and Economic Professional College of the State Trade and Economic University
Sep 2022 – Present | Online studies
KEY SKILLS
Data & Reporting Tools: Excel (advanced), KoboToolbox, PowerPoint, Microsoft Teams,
Word
Communication: Skilled in conflict-sensitive communication and community
engagement
Project Management: Capable of managing field tasks, team coordination, and
reporting
Languages:
o Ukrainian: Native
o Russian: Native
o English: Intermediate (B1)
o German: A1
o French: A1
COURSES & CERTIFICATIONS
Business English, Campaster — May 2024
First Aid for Trauma, UK-MED — March 2024
First Aid in Wartime Conditions, Prometheus — Feb 2023
Gender-Based Violence Core Concept, IMC — 23 January, 2025
Prevention of Sexual Exploitation and Abuse (PSEA), UNICEF— February 2025
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The candidate's resume is posted at https://www.work.ua/resumes/13757893/