Tobi
Customer service manager
- Considering positions:
- Customer service manager, Customer support representative, English teacher, English translator, Personal assistant, Executive assistant, Перекладач англійської, Data base administrator, Менеджер з підтримки клієнтів
- Age:
- 31 years
- City:
- Kyiv
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/13776730/
Work experience
Operation manager
from 11.2022 to now
(2 years 9 months)
Taylor & Eyre Limited, Remote (Recruiting and HR)
•Collaborate across teams to drive projects forward, ensuring timelines, milestones, and deliverables are met
•Spearheaded development of comprehensive BI reporting suite using Power BI and Excel, incorporating complex KPIs’ for business performance tracking
•Led end to end reporting projects, including requirement gathering, dashboard development, and stakeholder training
•Gathered and documented the key performance indicators (KPIs) of colleagues required for the BI reporting dashboard and turn them into actionable insights .
•Continuously refine operational tools and systems, becoming the go-to expert for troubleshooting and improvement.
•Serve as the backbone of our operations by centralizing information management, providing ad-hoc administrative support, and organizing unforgettable company events and team-building activities.
•Deliver a standout onboarding experience for new hires, ensuring they hit the ground running and feel at home with our values and culture.
•Management and preparation of cash flow forecasts to ensure the business always had enough liquidity to settle trade agreements.
•Automated routine reporting processes, significantly reducing manual data entry and improving accuracy
•Served as the primary point of contact for reporting system troubleshooting and enhancement
•Implemented data quality controls and validation processes, ensuring 99.9% accuracy in all reports
Business analyst
from 02.2019 to 09.2022
(3 years 7 months)
FBNQuest Merchant Bank, Remote (Finance, banking, and insurance)
•Processed equity trades and performed reconciliation.
•Managed standard operational queries, providing effective responses and escalating complex issues.
•Delivered financial and statutory reports using Excel and Power BI.
•Collaborated with cross-functional teams to enhance transaction processing efficiency (up to 60%).
•Supported month-end and year-end closing activities, including monitoring capital inflows.
•Analyzed trade execution processes to streamline workflows and reduce turnaround time (by 40%).
•Processed various financial instruments (FGN Savings bonds, rights issues, IPOs) and managed related outflows.
•Generated payment and transaction reports using Oracle, and performed reconciliation using Excel (pivot tables, VLookUps).
•Communicated with internal and external stakeholders regarding project timelines and results.
•Performed KYC/AML due diligence, including identity verification and screening using World-Check.
•Analyzed legal documentation for private equity and LBO transactions to identify beneficial ownership and mitigate financial crime risks.
•Optimized KYC onboarding processes to reduce time by 15% and handled cross-border transactions.
•Prepared and submitted regulatory reports, ensuring compliance during audits.
•Reconciled complex equity and debt transactions.
•Trained junior analysts on KYC procedures and due diligence best practices, improving team accuracy and throughput.
Knowledge and skills
- Concentration
- Communicability
- Management of CRM
- MS Excel
- Competent oral and written language
- Responsibility
- Organizedness
More resumes of this candidate
Considering positions: Data analyst, Data base administrator, Data entry operator, 2 more positions
Kyiv, Remote
Professional Summary Data-driven and detail-oriented professional with extensive experience in data analysis, MI reporting, and stakeholder collaboration. Proficient in Power BI, Excel, and Python...
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