Марія

Mariia Probyiholova

Dublin | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Nationality: Ukrainian

Summary

Over 9 years’ combined experience in admin management, customer service and sales. As a
former head of sales in Ukraine, I am a diligent and self-motivated team leader with
exceptional interpersonal and organizational skills. I excel at problem-solving, hitting targets,
customer retention and service delivery.

Experience

June 2024 to January 2025

Administrative Officer, MJM Construction Management (May 2024 – Current)
Outline: Administrative duties including preparing, organising, and storing information in paper and
digital form, dealing with queries on the phone and by email, managing diaries, scheduling meetings
and booking rooms, arranging travel and accommodation, arranging post and deliveries, ordering
office supplies and maintaining office systems.

March 2022 to May 2024
Store Manager in Domino's pizza
Outline: Weekly/daily/monthly reports, payrolls, complaining/refund processing, food
ordering, food counting, control dates, managing food delivery, organization process, store
opening/closing (prepare the store for opening, before staff come), till
Managing team of pizza makers
Managing team of drivers
Training staff (pizza makers, managers, drivers)
Resolving problems, managing service, customer service

August 2019 to December 2021
Head of Sales and customer service department
Ukrtelecom － Poltava, Ukraine
Ukrtelecom – national communications company. Internet for B2B/B2C clients, Ip telephony,
SIP Trunk, IP TV.
-​ Combine entrepreneurial drive with business-management skills to drive gains in
revenue, market share and profit performance.
-​ Communicate a clear, strategic sales vision, effectively training and coaching both
veteran and junior sales team members.
 -​ Cultivate excellent relationships with new prospects and existing customers.
-​ Turn around lagging operations and prepare companies for fast growth and
profitability.
Outcomes:

●​ Created strong, stable and motivated sales team
●​ Were built more than 1400 km optical fiber
●​ Provided optical fiber around 200 areas
●​ Ensured around 1200 B2B offices optical internet
●​ Successful took part in state auction and got more than 1 000 000$
investment for building fiber optical to far villages
●​ Collaborated with important corporate clients, ensured more than 300 offices
in different regions optical internet
●​ Development of partner network

August 2017 to August 2019
Project Manager
Simply Contact － Poltava/Dnipro, Ukraine
Simply Contact is a customer support outsourcing company offering multilingual and
multichannel customer services globally. Was managed 4 banking projects (Sales, support), 2
internet trading platforms (Rozetka/Prom.ua) and sales home internet/TV and mobile network
to B2C clients in Israel.
Achievement: successful starts of trial projects, in resalts – contract with the customer of the
project for 60 employers. Execution of the margin plan for 4,5 months, under plan 6. Worked
with first persons of companies.
Outcomes:
-​ Utilized in-depth knowledge and understanding of client contracts to manage project
delivery.
-​ Managed client expectations with professional, considered approach to projects.
-​ Drafted policy documents in collaboration with stakeholders.
-​ Reported project status and financial updates to stakeholders and collected feedback.
-​ Developed and monitored strategies to successfully deliver bank projects.
-​ Outlined strategic plans risk avoidance and mitigation to keep projects aligned with
objectives.
-​ Created robust implementation plans for cross-functional programs involving
multi-disciplinary teams.
-​ Reviewed performance against targets, appropriately identifying and managing risks and
opportunities.
-​ Identified future capacity and capability needs for successful project planning.
-​ Oversaw operational aspects of projects to achieve budget targets.
-​ Conducted project handovers to guarantee snag-free completion.
-​ Built collaborative working relationships with project teams.
-​ Trained and mentored employees to maximize team performance.
-​ Led and motivated project team to meet and exceed project KPIs.
-​ Enhanced working relationships by participating in team-building activities.

Skills:

●​ Interdisciplinary collaboration
●​ Compliance understanding
●​ HR and recruitment, payroll
●​ Analytical problem solving
●​ Strategic planning
●​ Training and development

Education

2021-2022 Director of Sales
(12/2021-02/ Laba － Ukraine, Kiev
2022)

2019 Procrastination (offline)
(11/2019) Ukrtelecom － Ukraine, Kiev

2019 Effective personnel management (online)
(04/2019-05/ Laba － Ukraine, Kiev
2019) Conflictology; ways, methods, effectiveness of
providing feedback; psychodiagnostics of
stress
2018 Fundamentals of the structure of call center
(08/2018-09/ (offline)
2018) Laba－ Ukraine, Kiev

2016 Technologies of livestock raising and
(09/2010-12/ processing: Master’s degree
2016) Poltava State Agrarian Academy － Poltava,
Ukraine