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Veronica
Customer service representative
Considering positions:
Customer service representative, Customer support representative, Social media manager, Executive assistant, Адміністратор магазину, Менеджер інтернет-магазину, Virtual assistant
Age:
34 years
City of residence:
Kyiv
Ready to work:
Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/13816834/
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VERONICA ELIJAH
Nigeria | Lagos, Nigeria | [open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
SUMMARY
Customer-focused and proactive Customer Service Representative with over 5 years of experience resolving customer
issues, managing communications across multiple channels, and ensuring satisfaction in physical and e-commerce
environments. Skilled in order management, digital tools, and delivering empathetic and efficient support that builds
customer loyalty.
EDUCATION
Ladoke Akintola University of Technology 2009 – 2014
B.TECH, Physiology
CERTIFICATION
ALX Africa 2025
Virtual Assistant Certificate (Customer Support Track)
WORK EXPERIENCE
Customer Service Lead 2019 - 2025
Shop Veba – Lagos, Nigeria
● Engaged with customers online and in person, providing product recommendations, resolving inquiries, and
tracking orders from start to finish.
● Managed communications across Instagram, WhatsApp, and email, ensuring timely and courteous responses.
● Oversaw order fulfillment and collaborated with logistics partners to ensure timely and accurate delivery.
● Developed marketing campaigns and content to improve customer engagement and brand experience.
Customer Service Representative 2017 - 2019
Styllit Outlook – Lagos, Nigeria
● Served as the main point of contact for customer inquiries regarding tailoring services and fabric options.
● Resolved complaints with a calm and solutions-driven approach, improving customer retention.
● Provided regular updates on order status and delivery timelines to ensure transparency and trust.
Records & Administrative Officer 2015 - 2016
Model Primary Health Center – Port Harcourt, Nigeria
● Maintained accurate and confidential patient records, updated files with treatment details, and scheduled
appointments.
● Assisted staff and patients with accessing medical records, ensuring compliance with hospital policies and data
privacy regulations.
SKILLS
● Customer Support (Phone, Email, Social Media)
● Order Management & Fulfillment
● CRM Tools (Basic)
● Time Management
● Teamwork & Leadership
● Problem-Solving
● Effective Communication
● Canva for Visual Communication
● Social Media Management
Nigeria | Lagos, Nigeria | [
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SUMMARY
Customer-focused and proactive Customer Service Representative with over 5 years of experience resolving customer
issues, managing communications across multiple channels, and ensuring satisfaction in physical and e-commerce
environments. Skilled in order management, digital tools, and delivering empathetic and efficient support that builds
customer loyalty.
EDUCATION
Ladoke Akintola University of Technology 2009 – 2014
B.TECH, Physiology
CERTIFICATION
ALX Africa 2025
Virtual Assistant Certificate (Customer Support Track)
WORK EXPERIENCE
Customer Service Lead 2019 - 2025
Shop Veba – Lagos, Nigeria
● Engaged with customers online and in person, providing product recommendations, resolving inquiries, and
tracking orders from start to finish.
● Managed communications across Instagram, WhatsApp, and email, ensuring timely and courteous responses.
● Oversaw order fulfillment and collaborated with logistics partners to ensure timely and accurate delivery.
● Developed marketing campaigns and content to improve customer engagement and brand experience.
Customer Service Representative 2017 - 2019
Styllit Outlook – Lagos, Nigeria
● Served as the main point of contact for customer inquiries regarding tailoring services and fabric options.
● Resolved complaints with a calm and solutions-driven approach, improving customer retention.
● Provided regular updates on order status and delivery timelines to ensure transparency and trust.
Records & Administrative Officer 2015 - 2016
Model Primary Health Center – Port Harcourt, Nigeria
● Maintained accurate and confidential patient records, updated files with treatment details, and scheduled
appointments.
● Assisted staff and patients with accessing medical records, ensuring compliance with hospital policies and data
privacy regulations.
SKILLS
● Customer Support (Phone, Email, Social Media)
● Order Management & Fulfillment
● CRM Tools (Basic)
● Time Management
● Teamwork & Leadership
● Problem-Solving
● Effective Communication
● Canva for Visual Communication
● Social Media Management
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The candidate's resume is posted at https://www.work.ua/resumes/13816834/