David Veteran

David Chijioke Aniebo | Customer Service Manager.

Phone: [open contact info](look above in the "contact info" section),
08132008947.
[open contact info](look above in the "contact info" section)
EDUCATION
Enugu State University of Science and Technology
2016-2021
Program: Chemical Engineering B.Eng
Academic standard: Second Class Upper Honors
University of Ibadan 2022
Programme: Human Resource Management

Administrative Role

Dedicated and proactive Supervisor in Customer Service representative, Administrative Assistant, Executive
Assistant, Virtual Assistance, Call center representative with over 4 years of experience leading operational
teams, improving work-flow efficiency, and ensuring top-quality service delivery in sales. Strong track record
in team coordination, conflict resolution, and achieving performance targets. Adept at managing daily
operations, training staff, and optimizing productivity in fast-paced environments.
Work Experience

Crowdgen / Appen Company | Customer Service Representative | SEO [Remotely}
2020- 2022
• My primary role is to evaluate the relevance and accuracy of search engine based on specific guidelines provided by the
company.
• Analyzing how well the search result match the user's intent behind the query.

• Troubleshoot product/service issues and offer effective solutions.
•I ensure that the search engine algorithms deliver high quality results by assessing factors such as content relevance,
usefulness and accuracy.
Stay up to date with product features, company policies, and industry trends

• I am responsible for optimizing website performance to improve search engine ranking and drive organic traffic.

• I provide detailed feedback on the quality of search results, which is used to fine tune search engine algorithms.

•Prepared Analytical reports on all training held in the Company

• Part of my role is understanding the diverse ways users might phrase queries and predicting the most useful responses.
Help in training A.I for efficient search engine operation.

1
  Fleissen and Company Ltd |Administrative manager/ Customer service Representative
|March 2022 - March 2025 | Dr Kanshio Sunday,Managing Director.

• Respond to customer inquiries promptly via phone, email and chat.

• Assist customers with products or service information, orders, billing and technical issues.

•Resolve complaints or escalate complex issues to appropriate department.

•Troubleshoot product/service issues and offer effective solution.

•Follow up on unresolved customer queries to ensure satisfaction.
•Maintain a professional and empathetic tone across all communication channels
•Tailor responses based on customer needs and communication preferences.

•Provide feedback to improve customer experience or internal processes.

• Coordinated and executed strategic sales plans to meet monthly and quarterly targets, achieving a 20%
increase in regional sales within one year.

• Conducted regular training and performance reviews to enhance team productivity and ensure
alignment with company goals.

• Developed strong relationships with B2B and government clients, resulting in a 35% increase in repeat
business.

• Trained and on-boarded new sales staff, improving team product knowledge and sales techniques.

• Coordinated with marketing and operations departments to align campaigns with customer needs and
market trends.
• Ensured compliance with company standards, safety protocols, and client requirements.

• Conducted regular team briefings, performance reviews, and skills development workshops.

• Delegated tasks effectively and monitored performance to meet KPIs and deadlines.

• Cultivated strong relationships with partners such as Fluid Components International(UK), enhancing
the company’s credibility and reach.

Key Achievements:

• Awarded “Top Performing Team Lead” for two consecutive years.

• Led a project that introduced a new CRM system, increasing sales team efficiency by 32%.

Expanded company’s footprint into two new northern territories, resulting in a 15% revenue boost.

effective collaboration.
• Monitored and prioritized over 50+ emails and phone calls per week.

2
Skills :
• Administrative / Customer Service Assistance: Proficient in email management, data entry, scheduling,
calender management, travel arrangements and online research.
•Active listening and empathy

• Time Management: Adept at prioritizing tasks, meeting deadlines in fast-paced environments and having a
Customer Relationaship Management skill.

• Communication: Effective Team Leadership and Coaching and a good communicator with strong
interpersonal skills, capable of liaising with diverse stakeholders.
•Ability to work independently with minimal supervision

• Technology Proficiency: Skilled in Microsoft Office Suite workspace, Spreadsheets, Slides, forms, Google
drives , and Video Conferencing platforms like Microsoft teams, Zoom, meet.
Problem-Solving: Demonstrated ability to solve complex problems with minimal guidance.

Negotiation & Closing Deals

Certifications:

• Certificate for Human Resource Management (HRM)
• Certificate for I.T support ( customer success management)
• National youth service corps (Nysc).
• Leadership and Operational Efficiency

3