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Work experience

Administrative assistant

from 11.2023 to 12.2025 (2 years 2 months)
Elaurie, Remote (Retail)

• Streamlined reporting processes by creating and analyzing Google Sheets and Excel data, including VLOOKUP functions, improving accuracy and efficiency of team reports.

• Coordinated projects and tracked progress using Trello and Asana, ensuring deadlines were consistently met.

• Scheduled and organized meetings, appointments, and events, optimizing team productivity and calendar management.

• Planned comprehensive travel arrangements and itineraries, reducing travel disruptions and ensuring smooth logistics.

• Managed incoming emails, customer returns, and correspondence, maintaining professional communication and timely follow-ups.

• Implemented and maintained organized digital and physical filing systems, increasing document accessibility and reducing retrieval time.

• Provided general administrative support, contributing to efficient office operations and enhanced team workflow.

Virtual Assistant

from 01.2020 to 09.2023 (3 years 9 months)
Chrysalis, Remote (IT)

• Formulated comprehensive travel packs for 5 simulated clients, each consisting of personalized itineraries and
budget outlines; this initiative is now referenced by the team for best practices in client engagement

• Managed product and order operations across Amazon, Walmart, Temu, and Shopify, ensuring accurate listings, pricing, and inventory updates.

• Developed and presented a comprehensive, visually engaging presentation showcasing travel research findings
for Chrysalis that received top accolades from tutors.

• Executed data entry tasks with 98% accuracy, streaming administrative support processes.

• Coordinated daily tasks and workflows using Trello and Asana to support e-commerce operations and deadlines.

• Developed the brand’s identity showcasing key details about the brand which improved the brand’s visibility.

• Efficiently tracked and managed expenses and payments ensuring clear financial visibility.

• Generated sales and performance reports using Google Sheets and Excel to track trends and support decision-making.

• Organized digital files and documentation related to products, transactions, and customer communications.

• Handled customer all customer inquiries and offered support to customers through calls and emails.

• Processed customer orders, returns, and refunds while maintaining compliance with platform policies.

Education

VN Karazin Medical University

Medicine, Kharkiv
Higher, from 2016 to 2022 (6 years)

Knowledge and skills

• Communicability
• Notion
• MS Outlook
• MS Word
• MS Excel
• Zoho CRM
• Google Docs
• Google Workspace
• Asana
• Trello
• ClickUp
• Google Sheets
• Email
• Chat & phone support
• Conflict resolution
• Customer satisfaction

Language proficiencies

English — fluent