Руслана

Ruslana Parandii
Customer Support Manager/ HR
Manager/ Shift Manager

About Me

A specialist with experience in international companies in
the fields of customer support, sales, and HR. I have a deep
understanding of CRM systems, remote service processes,
and professional communication in English at the C1–C2
level. I handle client requests effectively, organize support
workflows, and conduct recruitment and onboarding of
[open contact info](look above in the "contact info" section)
new employees. Open to new challenges, a fast learner,
[open contact info](look above in the "contact info" section) responsible, and results-driven.

English C2

Master Degree
Work Experience

2023 Customer Support Representative in Ditto Music
Education -
2024 May 2023 – June 2024
Bachelor’s Degree in Responded to technical and user inquiries via
Management email and live chat
Ivano-Frankivsk National Technical Provided consultations in English
University of Oil and Gas
Supported users on music release submissions,
2018 - 2022
copyright, and payment issues
Master’s Degree in Clinical Met performance KPIs (SLAs, CSAT)
Psychology
Vasyl Stefanyk Precarpathian National
2022
University Shift Lead/ HR Manager in VC Solutions
2024 - 2025 (in progress) -
2023 October 2022 – May 2023
Onboarded and trained new employees
Work Areas Screened CVs and conducted initial interviews
Customer Support Supervised customer support team
performance
CRM Management Maintained CRM system and reporting
Collected customer feedback and provided
Call Center Operations
English consultations by phone
RECRUITMENT & INTERVIEWING 2022
Junior Support Specialist in VC Solutions
-
Languages 2022 May 2022 – October 2022
English (C2) Provided English-language customer support
Worked with CRM databases
Ukranian (C2)
Handled inbound and outbound calls
Russian (C2)
Maintained daily reports
Met performance KPIs