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Work experience

Senior Sales Effectiveness Manager

from 01.2025 to now (1 year)
Tek Travels DMCC (TBO.com), Дистанційно (Туризм)

- Drive process improvements and implement new system features to enhance operational efficiency
- Identify business needs and coordinate cross-functional efforts to address performance bottlenecks
- Support product launches and new partnership models; evaluate feasibility and impact
- Analyze performance metrics across regions and initiate improvements
- Design onboarding programs and lead team training sessions
- Develop learning materials (manuals, video tutorials) and document work standards

Senior Business Development Manager

from 07.2023 to 01.2025 (1 year 7 months)
Tek Travels DMCC (TBO.com), Дистанційно (Туризм)

- Led regional team operations, ensuring target delivery and process consistency
- Collaborated with development teams to enhance product features and internal tools
- Managed cross-department initiatives, budgets, and market analyses
- Prepared margin forecasts, business reports, and executive presentations
- Coordinated participation in exhibitions and conferences, representing company strategy
- Recruited, mentored, and onboarded new team members

Key Account Manager

from 10.2021 to 07.2023 (1 year 10 months)
Tek Travels DMCC (TBO.com), Дистанційно (Туризм)

- Managed key partner relationships and full onboarding cycle of new clients
- Opened new regional markets from scratch, coordinating internal teams and client integrations
- Built structured reporting on market trends and partner performance
- Facilitated alignment between commercial, technical, and finance departments

Sales Coordinator

from 01.2020 to 10.2021 (1 year 10 months)
Tek Travels DMCC (TBO.com), Дистанційно (Туризм)

- Supported day-to-day operations of the sales division: reporting, tracking KPIs
- Consolidated performance data using Power BI and prepared management reports
- Organized internal meetings and promotional events
- Monitored competitor activity and contributed to marketing campaigns

Customer Service Specialist

from 01.2019 to 01.2020 (1 year)
ALD Automotive Ukraine, Київ (Автобізнес та автосервіс)

- Managed client requests and service documentation within B2B leasing operations
- Provided statistics and reports for fleet management teams
- Supported operational communication between departments and clients

Guest Service Officer

from 07.2016 to 01.2019 (2 years 7 months)
Hyatt Regency Kyiv Hotel, Київ (Туризм)

- Delivered high-level customer support, handled guest requests, and coordinated internal processes
- Assisted in procurement and daily reporting; achieved upselling targets

Education

Kyiv National Pedagogical Dragomanov University

Bachelor of Documentation & information analysis, Київ
Higher, from 2014 to 2018 (4 years)

Additional education and certificates

Green Forest English school. C1 (Advanced) B2 (Upper-Intermediate)

2019, 8 місяців

IT School Hillel. IT project management

2022, 3 місяці
Certificate

Knowledge and skills

• New business development
• English
• Customer service background
• Presentation skills
• Product development
• MS Excel
• Optimization of business processes
• Onboarding for staff
• Feature roll-out coordination
• Zendesk
• Salesforce
• Key Account Managment
• B2B commerce

Language proficiencies

• English — advanced
• Ukrainian — fluent