Максим

Maksym

Profile
 [open contact info](look above in the "contact info" section)
My name is Maksym, I am 26 years old and I’m from Odesa, Ukraine. I have experience in engineering,
 [open contact info](look above in the "contact info" section) customer support, and humanitarian coordination. I’m a fast learner, responsible, and adaptable. I
work well under pressure and have strong communication skills. I’m looking for remote opportunities
 Odesa
to grow professionally and improve my English.

Skills Experience
Confident PC user
State Enterprise "Local Road Service" of Odesa Region
High stress tolerance Lead Road Operations Engineer

Proficient in Microsoft Handled official correspondence with citizens, communities, administrative bodies, and
Office:Word, Excel, PowerPoint contractors.
Prepared tender documentation.
Strong interpersonal
Supervised contractor work, including winter road maintenance.
andcommunication skills
Developed traffic management projects and layout plans.
Issued permits and authorization documents.
Designed and approved annual work and financing plans.
Created a new road mapping system for the Odesa region.

SpivDiya Charitable Foundation
Shelter Manager

Registered internally displaced persons (IDPs).
Coordinated temporary housing placements.
Managed the distribution of humanitarian aid.

Petrosoft LLC
Customer Support Manager

Handled inquiries via live chat, and email inquiries.
Logged and managed customer requests through a ticketing system.
Approximately 70% of inquiries were related to the MSD system.
Provided technical support for the company’s products, including:
Back-office systems
POS terminals (cash registers)
Loss Prevention Analytics (LPA) system
Inventory and turnover tracking modules
Shift and sales reporting
Assisted customers in effectively resolving issues and optimizing the use of company solutions.

Education

Odesa State Academy of Civil Engineering and Architecture