Анастасія

Anastasiia Matviienko - Support Manager Resume

Anastasiia Matviienko

Varna, Bulgaria (Originally from Mykolaiv, Ukraine)

Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section)

LinkedIn: [open contact info](look above in the "contact info" section)

Telegram: @Carpe_diem_01_03

Languages: English (Upper-Intermediate), Bulgarian (Intermediate), Ukrainian & Russian (Native)

Support Manager | Team Leader | Data-Driven Problem Solver

Experienced Support Manager and Team Leader with a strong background in data analytics and operations. Over 8

years in IT and customer service, specializing in process optimization, team management, client support, and systems

improvement. Known for quick thinking, effective communication, and strong analytical skills that help drive service

quality and team productivity. Passionate about delivering outstanding customer experiences and building efficient,

people-oriented support systems.

Key Skills

Customer Support: Live chat & email support, client communication, issue resolution, process documentation

Management: Team training & leadership, onboarding, coaching, performance tracking

Data & Reporting: SQL (PostgreSQL), Google BigQuery, Tableau, Looker Studio, Excel (Pivot Tables, Power Query)

Process Optimization: Workflow automation, KPI tracking, reporting systems, SLA management

Soft Skills: Time management, leadership, multitasking, adaptability, analytical thinking

Work Experience

Team Lead, Purchasing Department - Distribution9 Inc. (2019-2024)

- Managed and trained a team of 5; improved productivity and onboarding.

- Automated order confirmation processes, reducing time sixfold.

- Developed a reporting system, cutting report creation time from 5h to 1h.

- Provided cross-functional support and handled client and vendor communication.

Purchase Specialist - Confidential IT Company (2017-2019)

- Processed orders under strict deadlines, confirmed purchase orders.
 Anastasiia Matviienko - Support Manager Resume

- Verified shipping, coordinated with suppliers, and supported internal teams.

Support Specialist (Freelance) - 2021-Present

- Provided live chat and email support for up to 60+ customer queries daily.

- Built knowledge bases and training docs; helped launch new products.

- Collected user feedback and optimized onboarding experiences.

Lecturer - V.O. Sukhomlynskyi Mykolaiv National University (2016-2017)

- Delivered lectures on economics and management to undergraduate students.

Education

V.O. Sukhomlynskyi Mykolaiv National University

- Master's in Management of Foreign Economic Activity (2015-2017) - Graduated with High Honors

- Bachelor's in Management (2011-2015)

- IT School GoIT - Data Analysis (2025)