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Loktionov Ivan
Date of Birth:
01 Aug 1997
Region:
Sumy
Phone number:
[open contact info ](look above in the "contact info" section)
E-mail:
[open contact info ](look above in the "contact info" section)
Key skills
• Linux administration
• Troubleshooting skills
• Support applications
• Support infrastructure
• Knowledge of TCP/IP networking, network protocol, and packet analysis
• MySQL
• Bash
• GitHub
• GitHub Actions
• Docker
• Kubernetes
• Azure
Work experience
Senior technical support engineer at PortaOne
August 2019 – July 2021
• Monitoring the state of the customers' installations
• Implementing new features to the customers' systems
• Troubleshooting product-related issues
• Updating customers' installations to fresh releases
• Migrating customers' installations to other locations
System Engineer at EPAM
July 2021 – Present time
• Responsible for operational overall coordination of work on a shift
• Closely monitor incoming tickets/inquiries and be responsible for the proper assignment of a resource to the particular inquiry
• Responsible for distribution of tickets and BAU tasks among resources on a shift
• Responsible for carrying on Daily BAU checks
• Act as a decision maker in disputed issues if any arise on a shift
• Responsible for escalation of any urgent issues to TL / senior managers whenever required
• Responsible for handover process on the shift
• Acts as an Application Support Engineer
Education
Sumy State University (Sumy)
Bachelor’s degree in Computerized control systems
Sep 2015 - Jun 2019
The studied directions: computerized management system and automation of the processes.
Language Skills
English - B2
Business correspondence, reading technical documentation, speaking.
Courses, trainings, certificates
• PortaOne, Linux & Network Administration
PortaOne Linux & Network Administration course - educational program at PortaOne that covers administration of OC Linux, network administration, web-server Apache, basics of VoIP, and basics of troubleshooting
• Microsoft, Azure Fundamentals
• Azure Fundamentals (AZ-900) – fundamentals of Azure and cloud systems
• Fundamentals of DevOps and Kubernetes in partnership with GlobalLogic
Personal qualities
Responsible, able to analyze, troubleshoot, and solve complicated issues, able to learn quickly and make effective decisions, self-motivated, eager for studying.
Links
https://github.com/ivanloktionov
Date of Birth:
01 Aug 1997
Region:
Sumy
Phone number:
[
E-mail:
[
Key skills
• Linux administration
• Troubleshooting skills
• Support applications
• Support infrastructure
• Knowledge of TCP/IP networking, network protocol, and packet analysis
• MySQL
• Bash
• GitHub
• GitHub Actions
• Docker
• Kubernetes
• Azure
Work experience
Senior technical support engineer at PortaOne
August 2019 – July 2021
• Monitoring the state of the customers' installations
• Implementing new features to the customers' systems
• Troubleshooting product-related issues
• Updating customers' installations to fresh releases
• Migrating customers' installations to other locations
System Engineer at EPAM
July 2021 – Present time
• Responsible for operational overall coordination of work on a shift
• Closely monitor incoming tickets/inquiries and be responsible for the proper assignment of a resource to the particular inquiry
• Responsible for distribution of tickets and BAU tasks among resources on a shift
• Responsible for carrying on Daily BAU checks
• Act as a decision maker in disputed issues if any arise on a shift
• Responsible for escalation of any urgent issues to TL / senior managers whenever required
• Responsible for handover process on the shift
• Acts as an Application Support Engineer
Education
Sumy State University (Sumy)
Bachelor’s degree in Computerized control systems
Sep 2015 - Jun 2019
The studied directions: computerized management system and automation of the processes.
Language Skills
English - B2
Business correspondence, reading technical documentation, speaking.
Courses, trainings, certificates
• PortaOne, Linux & Network Administration
PortaOne Linux & Network Administration course - educational program at PortaOne that covers administration of OC Linux, network administration, web-server Apache, basics of VoIP, and basics of troubleshooting
• Microsoft, Azure Fundamentals
• Azure Fundamentals (AZ-900) – fundamentals of Azure and cloud systems
• Fundamentals of DevOps and Kubernetes in partnership with GlobalLogic
Personal qualities
Responsible, able to analyze, troubleshoot, and solve complicated issues, able to learn quickly and make effective decisions, self-motivated, eager for studying.
Links
https://github.com/ivanloktionov
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The candidate's resume is posted at https://www.work.ua/resumes/13979509/