- File
Богдан
Team Lead
- Considering positions:
- Team Lead, VIP Support manager, Retention-менеджер
- Age:
- 22 years
- City:
- Kamianske
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VIP Manager
EDUCATION
Dnipro State Technical University
CONTACT
Bachelors Degree, completed
[
2020 - 2024
Kamianske, Ukraine
071 Financial Accounting and Taxation
[
@bodyaaaa Master’s Degree, currently
2024 - today
SKILLS 071 Financial Accounting and Taxation
Customer communication (Live Chat, Email)
Conflict resolution WORK EXPERIENCE
CRM systems
iGAMING COMPANY/NDA
QA evaluations
KPI tracking & reporting Customer Support Representative
Feedback delivery & coaching June 2024 - October 2024 - 4 months
Data analysis Provided player support via live chat and email, resolving
Knowledge of iGaming products inquiries quickly and maintaining a KPI score of 85%. Built
Attention to detail strong client relationships through friendly, proactive
Analytical thinking communication. Collected user feedback for service
improvement and supported internal workflow optimization by
Problem-solving
actively assisting teammates.
Proactivity
Team collaboration
QA/QC manager
Time management
October 2024 - today - 8 month
Communication clarity
Client-oriented approach Monitored support chats to identify errors and provided clear,
constructive feedback. Created KPIs based on common issues,
LANGUAGES developed and administered tests according to internal
guidelines. Led evaluations, organized regular meetings to
Ukrainian - native speaker
improve team quality, tracked contact volume, and analyzed
English - B1
performance via TestStat. Experience with SS and S2B
Russian - native platforms, AF.
HOBBIES
Sports
Traiding - FOREX, Metals, Indices
Computer gaming
Arbitrage (newby)
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The candidate's resume is posted at https://www.work.ua/resumes/13982053/