Ольга

OLGA SHCHUCHAK
CONTACT:
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
I have over 7 years of experience in IT product development — progressing from operator to team lead and tech lead. I
have worked on solutions such as Sales Works and image recognition for shelf analysis, focusing on real user needs,
effective team collaboration, and translating business goals into technical solutions.

WORK EXPERIENCE
August 2024 – Present
Image Recognition Service • Requirements Manager• SoftServe Business Systems
Image recognition program. Responsibility:
Ongoing analysis to determine the most relevant and efficient solutions for the client’s needs
Participation in decision-making for catalog structure and recognition logic improvements
Support and coordination of product catalog updates
Analysis and clarification of recognition-related issues
Communication with the client regarding product recognition results

March 2020 –February 2022 (Maternity Leave until 2024)
Image Recognition Service • Team Lead • SoftServe Business Systems
Image recognition program. Responsibility:
Conducted stakeholder interviews to gather requirements
Led employee training, mentoring, and knowledge sharing
Designed and optimized team structure
Managed projects using YouTrack
Coordinated communication with stakeholders
Estimated project deadlines and resource needs (FTE)
Developed and maintained knowledge base (audio and text materials)
Applied knowledge of technical processes and basic scripting
Managed incidents and ensured operational stability

January 2018–March 2020
Service Desk • Implementation TechLead • SoftServe Business Systems
Implementation of distributors. SalesWorks program. Responsibility:
Working with databases (SQL, basic queries)
Ensuring data exchange between 1C distributor system and Sales Works software
Communicating with distributor IT teams and head office
Coordinating work with subcontractors (team of 11 people)
Conducting interviews and training employees
Controlling implementation stages of distributor onboarding
Managing projects in Redmine
Resolving incidents and ensuring system stability
Communicating implementation results to the client
February 2016 – January 2018
Service Desk • Data Quality Engineer • SoftServe Business Systems
SalesWorks program. Responsibility:
Monitoring and ensuring data quality from distributors
Checking exchange file logs and troubleshooting integration issues
Communicating with Key Users regarding bug fixes and issue resolution
Escalating critical issues and reporting results to the Head Office
Training Key Users and distributor sales representatives
Preparing and delivering reports for the client

September 2014 – February 2016
Help Desk • BS Help Desk Specialist • SoftServe Business Systems
SalesWorks program. Responsibility:
Registered support requests and assigned them to responsible teams in OTRS
Resolved basic user queries within OTRS
Generated software keys for sales agents
Created user instructions and documentation
Conducted employee training sessions

EDUCATION
January – March 2025
• Business Analysis in IT course

February 2020 – September 2021
• Future managers leadership program

September 2008 – December 2013
Lviv Polytechnic National University
• Management of Organizations and Administration

LANGUAGES
• English – Pre-Intermediate