Contact information

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Work experience

Customer support representative

from 07.2024 to 05.2025 (11 months)
“UARM Protection, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

- provide timely and efficient support for customers via chats, phone calls, and email
- communication with other departments regarding order refunds, documentation, bug reports, cooperation, payments, etc.

Customer support representative

from 02.2023 to 06.2024 (1 year 5 months)
Хекса, ТОВ, Київ (IT)

- provide timely and efficient support for customers via chats, phone calls, and email
- work with orders: process inquiries, control the accuracy of order delivery, and control orders
- execution according to the set standards, deadlines, and customers’ needs, etc.
- analyzing and processing orders

Education

Державний податковий університет

Міжнародне право, Ірпінь
Higher, from 2019 to 2025 (6 years)

Магістр міжнародного права

Knowledge and skills

• Робота з клієнтами
• Ведення CRM
• Здатність до навчання
• Zendesk

Language proficiencies

English — fluent

Additional information

Водійські категорії С, В, А