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Дар'я
Менеджер з підтримки клієнтів
- City of residence:
- Dnipro
- Ready to work:
- Dnipro, Remote
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First name/ Last name: Daria Demianenko.
Date of birthday: 03.09.1993.
Contacts: from Ukraine, Dnipro, Wroclaw, Poland, [
Work experience:
• Ciklum; content producer.
Experince with cms: AEM (Adobe experience management, 4 years), Saleforce, Dupal, Contentful, Strapi, Dato, Contentstack, Brandstore.
I have experience with next projects: Akzonobel, Climate pledge, Teknova, McLaren, Toyota, Neom, Arqit, Nike Jordan Wings, S4 Capital, One Day, Diageo, Calvin Klein, Sanofi, ASML, P&G, Kepler, Qiddiya, Sanofi etc.
August 2020 till today.
• Ciklum; Quality control engineer; Prod and live visual testing of copy, assets, cta etc on desktop and mobile. Calvin Klein, Akzonobel, Climate Pledge projects. August 2020 - December 2021.
• Ciklum; customer support; using Intercome; only English communication; morning, evening, night shifts; June 2020 - August 2020.
• Tell2tell; Ukrainian international airlines project; booking and ticketing engineer. Booking, changing, refund, issue tickets in Amadeus, consultating about airline travels. Ukrainian, Russian, English communication. Solved complicated issues, stress resistance. November 2016 - March 2020.
Took first place at staff competition and won 5 star Sharm-el-sheikh trip.
Education:
• Lyceum of Information Technology;
• Dnipro National University, media communication, 2016;
• Courses Skillsup, automated testing with java, 2020, December - February;
• Courses Epam, basic manual and automated testing with C#, java, 2020, March – May;
Knowledge and skills:
• excellent knowledge of Russian, Ukrainian languages;
• upper-Intermediate level of English;
• basic Polish;
• CMS: AEM (Adobe experience management, 4 years), Saleforce, Dupal, Contentful, Strapi, Dato, Contentstack, Brandstore;
• basic SQL;
• Experience with JIRA;
• Amadeus;
• basic html;
• basic Postman;
• manual testing (types of testing, methodology, documentation etc);
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