Аліна

Technical support specialist

Age:: 26 years
City of residence:: Mykolaiv
Ready to work:: Mykolaiv, Remote

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Alina Ditsman
Senior Technical Support

Profile
 (look above in the "contact info" section)
25 y.o., ambivert, quick-learning, self-taught SMM and SEO, good communication
 (look above in the "contact info" section) skills, responsible, team player, social butterfly.
 Ukraine
(look above in the "contact info" section) Experience

vatore/
Senior Technical Support Specialist 2021 - 2025

Serpstat Ukraine
Skills
Supporting users via Intercom, email, account managing.
Intercom support Jira
Technical support.
WordPress API Work in accordance as Referral and Partnership manager, Blog and documentation/API

Blog editing writer/editor, Landing editor and interpreter, SMM manager.

Documentation writing 2019 - 2021
Middle Customer Support
Email support Crocoblock Ukraine

Account management Supporting users via Intercom chats, email, temporarily taking over accounts in
Referral management WordPress to solve the issues.

Partnership management

Interpreter HTML SMM Education
SEO Kibana(basic) 2016 - 2020
Informational management
Zendesk Trello Mykolaiv branch of Kyiv National University of Culture and Arts

Sendpulse Helpdesk

HTML(basic) CSS(basic)

CPA Admitad CJ

Мови
Ukrainian (fluent)

English (upper-intermediate)

Аліна

Technical support specialist

Contact information

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