Роман

Roman Mykhailyshyn
Customer Support / Community Manager
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Lviv, Ukraine, 79000.

Profile Personal details
Web3 Community Moderator | Customer Support Manager | Web3 Driver's license
Enthusiast B
I have several years of experience moderating large online
communities in the cryptocurrency and Web3 space. I am skilled in LinkedIn
engaging with audiences, resolving conflicts, maintaining a healthy [open contact info](look above in the "contact info" section)
community atmosphere, and ensuring compliance with established mykhailyshyn-02b585183
rules.
I have a strong understanding of the technical side of Web3. I work
with L1/L2 networks, both in testnet and mainnet environments. I am Skills
confident in handling transactions, swaps, bridges, deployments,
hashes, gas fees, and using blockchain explorers. Chat moderation
I have hands-on experience with EVM wallets as well as ecosystems
Community Management
such as Solana, Cosmos, and others. I understand the mechanics
and differences between CEX, DEX, and DeFi protocols. I completed an Customer support
internship and probation period with a crypto exchange team, where
I gained valuable experience in real trading and operational Technical Support
environments.
I am actively involved in airdrop hunting and continuously explore CRM systems
new Web3 products and market trends. I apply basic Python skills to
Time management
automate tasks and process data.
I learn quickly, take full responsibility for assigned tasks, and Teamwork
approach my work with a systematic and analytical mindset. I’m
focused on growth and delivering results. Stress resistance

Documentation management

Education Product consultations

Bachelor, Fire safety and civil protection Aug 2018 - Mar 2022 Online Support
Lviv State University of Life Safety

Languages
Employment
Ukrainian
Telegram Chat Moderator / Community Nov 2024 - Jun 2025
Administrator
Telegram Chat Moderator / Community Administrator Moderated an Russian
active Telegram chat with over 20,000 members. Handled conflict
resolution and addressed user concerns in a timely manner. Ensured
English
adherence to community rules and guidelines. Identified and
removed spam, fake accounts, and inappropriate content.
Maintained regular communication with the core team to optimize
community engagement.

I consent to the processing of my personal data for the purpose of recruitment for the
position to which I am applying.
Community Support Manager & Chat Feb 2024 - Jan 2025
Moderator (Ukrainian Discord Segment)
Community Support Manager & Chat Moderator (Ukrainian Discord
Segment). Provided full support for the Ukrainian Discord community
of a crypto project with ~7,000 users. Moderated both text and voice
chats, ensuring community rules and standards were followed.
Organized AMA sessions (Ask Me Anything) with project team
members. Handled user issues, delivering fast and effective technical
and informational support. Actively participated in voice chats,
fostering engagement and trust.

Customer Support Manager – Online Sep 2024 - Apr 2025
Store
Fire Safety of Ukraine
Customer Support Manager – Online Store Fire Safety of Ukraine
Delivered high-quality customer service via phone, email, and live
chat. Worked with Binotel and Zendesk CRM systems to process
customer inquiries, maintain communication records, and generate
performance reports. Used 1C for managing orders, checking stock
availability, handling returns, and updating delivery statuses. Provided
detailed consultations on fire safety products, payment terms,
delivery options, and return procedures. Resolved customer issues
and complaints in accordance with company standards and safety
regulations. Participated in process improvement initiatives aimed at
optimizing customer support and increasing client satisfaction.

Inspector of state fire supervision Mar 2022 - Aug 2024
State Service for Emergency Situations of Ukraine (DSNS), Lviv
Work related to: knowledge of the regulatory framework and strict
adherence communication and consulting, regular communication
with representatives of companies, organizations, and the public
organization of training and workshops, сonducting briefings, training
sessions, and workshops, time management and work organization
skills, ability to effectively plan work, prioritize tasks, and complete
assignments on time, psychological resilience, readiness to work
under stress, responsibility for decisions made, and ability to act in
extreme situations Interpersonal skills, ability to interact with different
people, resolve conflicts, and motivate others.

I consent to the processing of my personal data for the purpose of recruitment for the
position to which I am applying.