Елена

System administrator

Age:: 28 years
City:: Kyiv

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Elena Zaiats
Lead Computer Systems Engineer | Technical Support Specialist
Kyiv, Ukraine | (look above in the "contact info" section) | (look above in the "contact info" section)
Professional Experience
Lead Computer Systems Engineer
MHP, Kyiv
Feb 2024 – Present
• - Supporting enterprise services such as Uniflow, SafetyCulture, SafeQ, Apple JAMF, Webitel
• - Implementing various types of new services and solutions
• - Working with basic network protocols and connecting various device types
• - Managing and supporting Windows Server environments (2019–2022)
• - Ensuring stable operation and data security of IT systems
Junior Computer Systems Engineer
MHP, Kyiv
Aug 2023 – Feb 2024
• - Provided technical support via phone and service desk
• - Handled and resolved user requests and incidents
• - Experienced with Microsoft tools, Active Directory, and VMware
• - Software configuration, updates, and optimization for internal systems
Technical Support Engineer
Virtual ATC Binotel, Kyiv
Jan 2023 – July 2023
• - Received and processed client requests
• - Remote configuration of software and IP telephony
• - Wrote configurations and analyzed logs for Asterisk
• - Set up and optimized operational widgets
Tour Guide, Historical Guide
Pegas Touristik, Dominican Republic
Jun 2021 – Mar 2022
• - Conducted historical tours and excursions
• - Supervised Dominican guides and provided translation services (English/Spanish)
Online Chat Support Operator
N-iX Kyiv – Online Casino, Kyiv
Jun 2020 – Aug 2020
• - Provided customer support via live chat
• - Resolved service-related issues and conflicts
• - Advised clients on service packages
Tour Guide, Historical Guide
Pegas Touristik, India (Goa)
Apr 2019 – Mar 2020
• - Delivered historical and entertainment excursions
Senior Barista
Coffee Shop “Be My Guest”, Kyiv
Oct 2016 – Oct 2017
• - Managed guest service, orders, and confectionery sales
• - Organized procurement and inventory
• - Maintained documentation and trained junior staff
Education
Bachelor’s Degree
Kyiv National University of Culture and Arts (KNUCA), Kyiv
Sep 2015 – May 2018
Languages
Ukrainian – Native
Russian – Fluent
English – Intermediate
Turkish – Beginner
Interests
Table Tennis, Archery

Елена

System administrator

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