Дарина

RESUME
Lutsenko Daryna Viktorivna
📅 Date of Birth: December 18, 1989
🏠 City: Irpin
📞 Phone: [open contact info](look above in the "contact info" section)
✉️ Email: [open contact info](look above in the "contact info" section)
🔗 LinkedIn: [open contact info](look above in the "contact info" section)

Work Experience

JSC "Alfa-Bank"
Customer Service Specialist, 1st Category, SME Segment
📅 July 2019 – Present

 Consulting small and medium business clients on banking products
 Processing and supporting loan applications, contract preparation
 Maintaining documentation and controlling contract execution
 Supporting client relationships and resolving disputes
 Preparing analytical reports on client activities
 Coordinating with other bank departments to ensure high-quality service
 Working with electronic banking systems and CRM

JSC "Alfa-Bank"
Sales Support Specialist (Simferopol District)
📅 November 2012 – February 2013

 Selling consumer loans and other financial products
 Consulting clients on loan terms and repayment
 Active engagement with potential clients and maintaining customer base

JSC "Ukrsotsbank", Sevastopol Branch
Economist, 1st Category, Retail SME Service Department
📅 August 2011 – September 2012

 Analyzing financial status of small and medium business clients
 Supporting banking operations and preparing reports
 Handling cash operations and banking reporting
 Consulting clients on bank services

Education

European University (Private Higher Education Institution)
📍 Specialty: Finance and Credit
📅 Bachelor’s Degree – 2011
📅 Specialist Degree – 2013
Languages

 Ukrainian – Native proficiency
 English – Upper-intermediate

Skills

 Professional customer service for small and medium businesses
 Managing credit products and preparing credit agreements
 Conducting negotiations and building long-term client relationships
 Analytical skills: preparing reports, financial data analysis
 Working with CRM systems and electronic document management
 Proficient in MS Office (Word, Excel, Outlook)
 Knowledge of banking software and electronic payment systems
 Ability to make quick decisions and work under stress
 Responsible, detail-oriented, well-organized
 Team player with strong communication skills
 Lead Generation: Skilled in generating high-quality business leads using advanced tools
and strategies
 LinkedIn Sales Navigator: Expert in using LinkedIn Sales Navigator for prospecting
and client acquisition
 LinkedIn Automation: Experienced with automation tools to efficiently manage
outreach and increase conversion rates
 Client Acquisition: Proficient in strategies for attracting and securing new clients
through digital channels
 Sales Funnel Management: Understanding of managing and optimizing sales funnels to
improve lead nurturing and closing rates
 Digital Marketing Fundamentals: Basic knowledge of digital marketing techniques to
support lead generation and client engagement
 Strong ability to learn and apply new technologies and sales techniques quickly

Personal Qualities

 Responsible, goal-oriented, communicative
 Fast learner, results-driven
 Open to new knowledge and challenges
 Able to find compromises and work well in a team

Additional Training and Certificates

 Lead Generation with LinkedIn Sales Navigator in 1 hr
Udemy, June 2025
 Lead Generation Course
IAMPM, May 2025
 Mastering Lead Generation: Key Strategies for Businesses
Udemy, May 2025
 Snovio Academy: Get clients with LinkedIn Automation in 2025
Udemy, May 2025
 English Language Course
Ideal Language School