Contact information

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Work experience

Sales consultant

from 07.2024 to now (1 year 1 month)
Parilka, Луцьк (Роздрібна торгівля)

Advised customers on vape products based on their needs and experience.
Provided product usage and safety guidance.
Handled sales transactions and managed stock levels.
Maintainded a clean and organized store.
Resolved customer issues in a calm and professional manner.

Customer support manager

from 11.2023 to 04.2024 (5 months)
taurus, Львів (Маркетинг, реклама, PR)

Effectively engaged and attracted customers via online chat channels to promote and support the purchase of company services, including analytics and consulting.Provided comprehensive guidance throughout the platform, ensuring clients understood all features and processes.Quickly identified and resolved technical issues in real-time ,maintaining high customer satisfaction and fostering long-team client relationships.

Sales consultant

from 08.2023 to 11.2023 (3 months)
connect vape shop, Луцьк (Роздрібна торгівля)

Provide expert advice on vape products and accessories to assist customers.
Keep updated on product knowledge and industry trends.
Recommend additional products to boost sales.
Resolve customer inquiries and complaints professionally.
Maintain store cleanliness and proper merchandising.
Process sales and manage inventory accurately.
Follow legal requirements for age-restricted sales.

Sales consultant

from 04.2023 to 07.2023 (3 months)
Сім23 (Сімі), Луцьк (Роздрібна торгівля)

Contributed to increased store revenue through strong product knowledge, effective upselling strategies, and personalized customer consultations. Provided expert guidance on the product range and successfully resolved customer complaints and conflicts to ensure a positive shopping experience.

Education

Lutsk National Technical University

Bachelor's Degree in Marketing,, Луцьк
Higher, from 2023 to 2027 (4 years)

Knowledge and skills

• Friendliness
• Organizational skills
• excellent communication skills
• resilient under pressure
• Leadership
• digital communication
• social networking strategies
• online community interactions
• target audience engagment
• SMM
• SMO
• Creativity
• Management skills
• Стресостійкість
• Неконфліктність

Language proficiencies

• English — above average
• Russian — advanced
• Polish — average
• Slovak — beginner
• Ukrainian — fluent