Анжела

Curriculum Vitae

First Name, Middle Name, Last Name:
Anzhela
Zholya
Date of Birth:
28 February 1980
Address of residence:
Odessa District, Ukraine
Contact number, E-mail:
[open contact info](look above in the "contact info" section)
Phone number: [open contact info](look above in the "contact info" section)
Background:
September2019 – April 2020

Result College: Diploma in Business Administration,
Level 3

Northampton
Northamptonshire
England

• Business Communication
• Principle of Business
• Principles of Administration

Experience:
October 2016 – August 2020
Clipper Logistics: Warehouse operative
• Picking
• Packing
• Stock control
• Keep paper work up to date
• Dealing with refund and complains
• Inventory
• Sorting anomalies
Working as a warehouse operative I was responsible also for receiving back returned items, processing them through the system and also responsible for any issues which happened on the warehouse floor. Logging and reporting of any incidences on their computer system– prioritising in this role is extremely important which is one of my key skills. The job has developed my communication and organisational skills, it has strengthened my team skills. The role needs me to be flexible and think on my feet and accuracy is also really important.

September 2020
Volunteering at Northampton General Hospital and Trust

My experience starting in the NHS was been through my role as a Response Volunteer which I applied for in September 2020. Dermatology – I was helping out in an administration role in dermatology supporting the team, responsibilities include the booking in and out of patient notes which requires attention to detail, I was also filing in medical records, booking in follow up appointment. I have also been looking at training on Camis to develop my knowledge of systems that they use and that can help me learn more. Interpreting I spent a lot of time supporting the maternity hub when they were based in Franklins Gardens interpreting for patients and the nurses (Russian/Romanian/Italian) and providing assistance Throughout my time as a Volunteer I was been involved in assisting in the sterilisation of hospital beds and logistics of removing them from wards and transporting them through the hospital, working with porters and the clinical team. Assisting with supporting patients speak to their family and friends through the video calling service the volunteers offer, which involved speaking to the patients and encouraging them to talk to the person contacting them, in the event that the patient is unable to communicate, then providing support and reassurance to the family/friend during the call, whilst at all times ensuring that the patients confidentiality is key as are those other patients on the ward are respected on not shown during a video call. Patient property – providing a link between the visitor and the patients when items are left for delivery to a patient, this can also involve passing on messages of support to the patient. This service also involves assisting visitors to the hospital and giving them direction to appointments, in some cases you can see that some visitors are distressed as they have to come to the hospital on their own as their so this also involves walking with them to where their appointment and being of comfort to them. Wards – attending wards to give patients company, this involves asking patients if they would like any of the volunteer items to pass time, this includes word searches, activity books, colouring books. It also involves asking the patients would like any company, to play cards, dominos or just to talk. Assisting in feeding those patients who are unable to feed themselves or just need help. Sitting with patients who just need to feel that they are not alone. Offering HCA’s assistance where needed, ie whilst a capable patient was on their video call I was able to offer assistance to a HCA stripping beds.

October 2021 November 2024

Medical Clerk and Filing Clerk
Northampton General Hospital and Trust

I have been working in Obstetrics and Gynecology and Child Health Team since October 2021, which I have very much enjoyed and gained vast knowledge.
I have been able to learn various processes, including adding referrals, registering patients on Camis, Envoy, updating patients details, in a very busy departments.
Due to the nature of my previous work, I am familiar with checking important documentation, and ensuring confidentiality are kept at all times.
Working with Obs and Gynae and Pediatrics Secretaries I have been able to work as part of a very busy team, showing great teamwork and excellent communication skills, especially when I was able to help with telephoning/contacting Romanian, Russian, Italian (I am speaking fluent in these languages) patients efficiently and I can prioritize workloads and tasks in a timely manner.
I have already been working with some of the Obstetrics Consultant to help manage/arrange C-Section appointment in the diary, which has given me insight.

Receptionist/Clerical Assistant in Child Developmental Centre in Child Health Depart at Northampton General Hospital
• I answer telephone calls from parents/professionals/colleagues in a professional and timely manner
• Parents can be upset/angry/inquisitive, so a calm manner is needed. I listen to their request, writing down as they tell me their query. If I cannot answer their question, I inform them I will put them on hold to make enquiries. I will ask my colleague if they can help me with the problem. I then get back to the parent.
• Professionals and colleagues telephone for all different reasons, so I have to be aware if anything is happening and where I can direct them if the query was not for our department
• I redirect using the telephone system
• I communicate effectively with my colleagues and I am not afraid to ask questions for a more effective working environment
• Working with families can be challenging, especially when the parents are upset. I have to be empathetic, listen to their queries/worries and action these with a prompt and correct response
• Working in a department where children are playing/being assessed is a pleasure and you have to be ready with a tissue/kind word/smiley face at all times
• Listening to work colleagues if they have a challenging assessment, making a cup of tea an a offer of a hug can make a vast difference

• The CDC has visitors daily
◦ Families for assessments
◦ Safeguarding medicals
◦ Physio appointments
◦ Interviews
◦ Medical professionals
• Attention to detail is priority
• I need to know security protocols when sending out emails, letters and reports
• You have to be flexible in your working practices – photocopies need to be made urgently, a telephone call is essential now, a parent needs reassuring, an email needs responding to, paperwork needs to be found, a cancelled appointment needs to be rearranged
• I type reports from hand-written drafts – this is challenging as hand-writing can be difficult to decipher. Communication is key!

Responsibilities:
• Booking appointments
• Adding referrals in Camis
• Registering patients in Camis
• Ensure all patients details are up to date and corrected
• Retrieve patients notes from Medical Records Department
• Scanning, photocopying correspondence and uploading co Mediviewer, Medway(Obstetrics), PCS
• Interpreting for patients, nurses, midwives, consultants, doctors, secretaries (Russian, Romania, Italian) and provind assistance.
• Complete clerical duties including answering phones, dealing with queries, responding to email, and processing patient admission and discharge records.
Additional information:
• I was working on the NGH systems – using CAMIS, PCS, CDC database, MediView, Summary Care Records
• I use Outlook, Excel, Word daily

Personal qualities:
Loyal and hardworking person, who always strives to achieve the highest standard possible at any given task. I am willing to learn new skills. I am open-minded, patients and supportive towards other people.
I feel that if given the opportunity I could be an excellent candidate for this job.
In my next role, I am looking to take on new challenges.

Hobbies:
Reading, Gardening