Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/14203843/

Work experience

Team Lead

from 04.2020 to 03.2024 (3 years 11 months)
Snap, Київ (IT)

- performed markup on video content using an internal program
- supervised a group of markup managers
- distributed working hours and workload among all team members
- trained new staff in corporate programs
- drafted instructions for new staff to facilitate the introduction to the work programs
- manually corrected deficiencies of the internal program
- participated in pre-production processes: helped with organizing the shooting, casting of actresses.

Client manager

from 09.2018 to 06.2020 (1 year 9 months)
Чорнобиль Тур, Київ (Туризм)

- communicated online and offline with foreign tourists in English
- handled issues with non-standard clients
- organized turnkey tours to the Chornobyl Exclusion Zone
- prepared necessary documentation for participation in international exhibitions in the USA, UK, Germany and France (New York Times Travel Show, World Travel Market London, ITB Berlin, IFTM Top Resa)
- communicated with foreign partners and mass-media (Deutsche Welle, Reuters, Associated Press, CNN, BBC)
- built an active database of more than 1000 tourists for future trips after the pandemic of COVID-19
- created an anti-crisis PR-plan for the pandemic consequences of the touristic downturm

Education

Horlivka Institute for Foreign Languages of the State Higher Educational Institution "Donbas State Pedagogical University" , Artemivs’k

Germanic Languages and Literatures, Київ
Higher, from 2012 to 2020 (8 years)

English as the first foreign language

Knowledge and skills

• Team management
• Jira
• Utrack
• Excellent Customer Service Skills
• Creativity and Problem Solving
• Multitasking Skills
• Task management
• Project management
• Stakeholder management
• Curriculum development
• Agile

Additional information

- Fundamentals of Project Management
Johns Hopkins University (Coursera)
- Foundations of Project Management
Google course (Coursera)