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Yaroslav Korytskyi
Lviv, Ukraine, [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)

LINKS Linkedin, Facebook, Instagram

PROFILE Over 4 years of experience providing operations assistance, marketplace, expert operations, customer service,
administrative support or similar functions in an online environment.
Excellent attention to detail, with the ability to master and adapt to quickly changing, complex processes.
Strong critical thinking and problem-solving ability.
Dependable, flexible and team-oriented.
Proficient in management skills, with experience in leading teams, delegating tasks, and prioritizing workloads.
Skilled in training new hires, with the ability to create and deliver training materials for new employees.
Experience with a customer support ticketing system, such as Kayako, Zendesk Freshworks etc.

E M P L OY M E N T H I S TO RY

Apr 2020 — Present Marketplace, Expert operations, Just Answer Lviv

Manage open question inventory including closing duplicate questions, re-categorizing and updating questions
as needed
Escalate Customer and Expert concerns and policy violations through established reporting processes
to appropriate support services
Assist CS in reaching out to Experts on behalf of customer needing assistance
Handle sensitive personal data with the utmost integrity
Special projects as needed to assist in improving Expert quality and Expert acquisition
Training new hires, with the ability to create and deliver training materials for new employees.
Managing diferent projects

Aug 2019 — Apr 2020 Manager, Concept Store Open Store Lviv Lviv

Over 2 years of experience in retail management, with a focus on boutique stores and small businesses.
Strong understanding of Ukrainian fashion and design industry, with a passion for supporting local talent.
Proven track record of driving sales and revenue growth through effective marketing and merchandising
strategies.
Experience in managing a team of sales associates and providing excellent customer service.

Sep 2016 — Apr 2019 Manager, Chereshnivska Lviv

Over 3 years of experience in fashion retail management, with a focus on sustainable and ethical fashion.
Strong understanding of sustainable fashion practices and the importance of responsible production.
Experience in managing a team of sales associates and providing excellent customer service.

E D U C AT I O N

Apr 2016 — Apr 2020 International Relationship, Lviv National University Ivan Franko Lviv

SKILLS Customer Service Communication
Decision Making Ability to Work Under Pressure
Creativity Problem Solving
Communication Skills Ability to Learn Quickly
Teamwork Fluent in English
Time Management