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Work experience

Data analyst

from 01.2023 to 02.2025 (2 years 1 month)
Betcare, Remote (IT)

Collaborated with client-side marketing and product teams to analyze
traffic quality, user behavior, and funnel drop-offs, helping reduce churn
and improve retention.
Extracted and cleaned raw chat data from Zendesk using API + Python
to identify trends in chat tags, durations, and conversion intent (e.g.,
deposit-related queries).
Delivered weekly dashboards and reports using Excel and Tableau to
visualize changes in traffic performance, affiliate impact, and support
quality.
Helped shape a new cross-functional role that bridged Support, Data,
and Client Success — improving internal efficiency and optimizing
external client funnels.
Investigated anomalies in traffic patterns (e.g., low-quality leads from
new affiliates) and provided strategic insights that helped clients adjust
their campaigns.
Contributed to proactive campaign health monitoring by flagging early
warning signals based on chat volumes, response types, and sentiment
trends

Data analyst

from 06.2021 to 08.2021 (2 months)
MD GROUP, Kharkiv (IT)

Intership:
Assisted in cleaning, transforming, and analyzing datasets using Excel,
gaining hands-on experience with real-world data.
• Wrote basic SQL queries to extract relevant data from relational
databases for reporting and analysis.
• Learned how to identify trends and outliers using data visualization
tools like Matplotlib.
• Improved problem-solving skills by translating business questions
into data-driven answers.
• Gained a solid understanding of data wrangling, EDA (exploratory
data analysis), and how data supports decision-making in a real business environment.

Education

Kharkiv National University of Radio Electronics

Computer Engineering, Kharkiv
Higher, from 2019 to 2023 (4 years)

Knowledge and skills

• MS Excel
• SQL
• Python
• Tableau
• Conflict-free

Language proficiencies

• English — fluent
• French — advanced