Денис

Denis
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
SUMMARY
After-Hours Truck Dispatcher and Operations Support Specialist with extensive experience supporting mid-size and large fleets during nights, weekends, and critical off-hours. Proven ability to resolve urgent driver issues, coordinate roadside assistance, manage breakdowns, HOS problems, load disruptions, and broker communication under pressure. Background includes U.S. market dispatching, roadside assistance coordination for a 350-truck fleet, and after-hours driver support for an 80-truck operation. Known for calm decision-making, fast response times, and keeping trucks moving when others are offline.

PROFESSIONAL EXPERIENCE
Independent Truck Dispatcher – U.S. Market (Remote)
December 2022 – November 2025
• Dispatched and managed up to 8 owner-operators and small fleet trucks (dry van, reefer, flatbed).
• Secured profitable loads through strong broker relationships and rate negotiation.
• Planned routes, monitored ETAs, and handled appointment changes during live operations.
• Resolved breakdowns, delays, and load issues independently, including after-hours situations.
• Maintained constant communication with drivers to ensure smooth overnight and weekend operations.
Roadside Assistance Coordinator – Large Fleet Operations
Fleet size: ~350 trucks
• Coordinated emergency roadside assistance for a high-volume fleet during critical situations.
• Managed breakdowns, tire failures, towing, jump-starts, and dealer repairs across multiple states.
• Communicated continuously with drivers, towing companies, repair shops, and dealerships.
• Prioritized incidents to minimize downtime and protect time-sensitive loads.
• Tracked repairs and updates in fleet systems while handling multiple active incidents.
After-Hours Dispatcher / Driver Support – Mid-Size Fleet
Fleet size: ~80 trucks
• Sole after-hours point of contact for drivers during nights, weekends, and holidays.
• Resolved urgent issues including breakdowns, HOS violations, missed appointments, and load reassignments.
• Coordinated roadside assistance and emergency repairs outside business hours.
• Communicated with brokers, receivers, and internal teams to prevent service failures.
• Made real-time decisions under pressure to keep trucks moving and loads protected.
Fuel Truck Carrier – Individual Entrepreneur | Ukraine
March 2013 – December 2022
• Owned and operated a fleet of fuel trucks delivering gas and oil nationwide.
• Managed route optimization, driver coordination, vehicle maintenance, and daily operations.
• Ensured compliance with safety regulations and delivery schedules.
• Built long-term relationships with clients and suppliers, consistently meeting service expectations.
Timber Carrier – Individual Entrepreneur | Ukraine
January 2008 – February 2012
• Founded and managed an independent timber transportation business with a fleet of 5 trucks.
• Oversaw dispatching, scheduling, route planning, maintenance coordination, and client communication.
• Negotiated contracts and managed financial operations.
• Ensured cost-effective and timely timber deliveries.
English Teacher – Ohienko University | Ukraine
September 2005 – December 2008
• Delivered English language instruction to university students.
• Developed strong communication, presentation, and training skills.

EDUCATION Master’s Degree in English and German Philology
Ohienko University, Ukraine — Graduated: 2005

SKILLS
• Logistics & Operations: Dispatching, Route Optimization, Fleet Management, Roadside Assistance Coordination, After-Hours Operations, Delivery Scheduling, Problem Solving
• Languages: English (C1), German (Fluent), French (Fluent), Ukrainian (Native), Russian (Native)
• Business & Communication: Negotiation, Client & Broker Relations, Decision-Making, Multitasking
• Software & Tools: MS Office, Office 365, Samsara, BorderConnect, Fleet Manager, Google Maps, DAT, Truckstop Load Board
• Soft Skills: Clear Communication, Stress Resistance, Adaptability, Accountability