Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/14238676/

Work experience

Senior Sales Executive

from 07.2024 to now (1 year 1 month)
11Clouds, Remote (IT)

• Developed digital sales campaigns leading to a 35% YoY revenue growth in enterprise segments.

• Managed and coached a 6-person sales team, establishing KPIs and conducting weekly performance reviews.

• Collaborated with Sales and Product teams to refine sales journey, improving conversion rates by 15%.

• Integrated support stacks such as Zendesk, Intercom, Freshchat, for enhanced ticketing and customer insights.

• Led upsell initiatives post-implementation, resulting in a 20% increase in average deal size.

• Executed PreSales demos, crafted proposals, and supported contract negotiations to closure.

Sales Manger

from 04.2023 to 01.2024 (9 months)
11Clouds, Remote (IT)

• Led full-cycle B2B sales across the EU and U.S., boosting ARR by ~15% year-over-year.

• Optimized outreach sequences via LinkedIn, email, and phone, achieving a reply rate of 15-20%.

• Managed contract pipelines, drafting NDAs, MSAs, and SOWs,to ensure seamless lead-to-close transitions.

• Oversaw onboarding and mentoring of 3 junior sales reps, enhancing team productivity by ~20%.

• Introduced CRM enhancements in Zendesk and Intercom, streamlining lead tracking and automations.

• Conducted upselling campaigns during client lifecycles, increasing service adoption by 25%.

Technical support specialist

from 03.2023 to 11.2023 (8 months)
NexaTech Group, Remote (IT)

• Provided Tier 1 and Tier 2 technical support for software issues across 200+ endpoints.

• Diagnosed and resolved user incidents involving Windows, Linux (Ubuntu/CentOS), and macOS systems.

• Maintained and configured server using deployment scripts.

• Created internal knowledge base articles and troubleshooting guides to standardize tech support operations.

• Supported VPN, email (SMTP/IMAP), DNS, and hosting issues for internal and client-facing teams.

• Coordinated with developers and QA to replicate bugs and provide actionable technical feedback.

Fullstack Developer

from 01.2023 to 12.2024 (1 year 11 months)
TRISHO HOUSE, Remote (Design)

• Developed a responsive, SEO-optimized e-commerce platform using React.js, Next.js, Node.js, and MongoDB, which supported 20,000+ users monthly.
• Reduced bounce rate by 35% through dynamic UI enhancements and full API integration using React and NextJs.
• Led and coordinated the creation of necessary API endpoints using Node and MongoDB.
• Maintained and iteratively improved application performance, increasing user retention by 20% through UI enhancements and backend optimizations.

UI designer

from 01.2022 to 05.2023 (1 year 4 months)
Freelance Web Studio, Remote (IT)

•Designed and maintained responsive web and mobile interfaces using Figma and Adobe XD, improving overall product usability and visual consistency.
• Conducted user interviews, usability testing, and data-driven iteration to refine user flows and boost task success rates by over 25%.
•Collaborated with developers and product teams to translate complex requirements into intuitive interfaces and scalable design systems.
• Led end-to-end design for multiple products, contributing to a 30% increase in user retention and improved onboarding experience.

Customer and Technical Support Specialist

from 08.2020 to 04.2021 (8 months)
SwiftApps Transport Tech, Remote (IT)

• Provided frontline customer and technical support for web and mobile booking systems, resolving user issues and ensuring smooth platform usage.

• Used knowledge of HTML, CSS, and JavaScript to inspect reported frontend bugs and replicate UI issues before escalating to engineering.

• Logged detailed bug reports and steps to reproduce in Jira, reducing developer troubleshooting time by 25%.

• Conducted manual testing and regression checks based on customer complaints, simulating real-world user flows across different devices.

• Participated in weekly team review meetings to analyze complaint patterns and prioritize fixes or feature improvements.

• Maintained clear communication between support and dev teams to ensure feedback loops were fast and effective.

Front-end developer

from 01.2020 to 02.2021 (1 year 1 month)
Bincom Dev center, Remote (IT)

•Contributed to the delivery of 3 cross-platform mobile apps using React Native, resulting in a 25% reduction in platform-specific bugs and maintenance costs.
•Built an internal admin dashboard web application that automated workflows and boosted staff productivity.
•Constructed, managed and maintained an interstate rider app with integrated geolocation and tracking features, resulting in an improvement in delivery accuracy.
•Developed educational platform to provide efficient online remote education.

Education

University of Ilorin

B.Sc. Computer Science, Kyiv
Higher, from 2019 to 2023 (4 years)

Knowledge and skills

• Productivity
• JavaScript
• Git
• React
• GitHub
• SASS
• TypeScript
• Node.js
• Redux
• MySQL
• Next.js
• SQL
• Figma
• JQuery
• Bootstrap
• PHP
• TailwindCSS
• Team management
• PostgreSQL
• Prisma ORM
• Independence
• Management of CRM
• Direct sales
• Attentiveness
• Communicability
• Active sales
• Conflict-free
• B2B Sales
• Handling objections
• MS Excel
• Ability to work in multitasking mode
• Attention to detail
• Management of social networks

Language proficiencies

• English — fluent
• Russian — beginner

Additional information

I enjoy solving problems, guiding users, and delivering clear, friendly support.
I bring a natural strength in critical thinking and finding practical solutions. I'm comfortable adapting quickly when things shift, and I stay focused without losing momentum. Whether it’s working solo or within a team, I stay accountable and contribute fully.

I genuinely care about doing quality work, solving problems thoughtfully. I'm looking forward to bring these skills and mindset to your team.