Катерина

KATERYNA GARAGULIA

PROFESSIONAL SUMMARY

CONTACT Experienced Communicator, Administrative and Logistics Officer, Content
Manager and Translator, with extensive background and knowledge of
Kyiv, 01054 Ukraine both NGO and business daily routines, customer psychology, and
Mobile: [open contact info](look above in the "contact info" section) international relations. Proven professional in operating equally fluent
and proficient in English, Ukrainian, and Russian languages - oral and
[open contact info](look above in the "contact info" section) written.

SKILLS
EDUCATION Communication & Interviewing Experienced with all key MS
Skills Office programs, and
November 2022 fast-learning all required new
Certified Niveau 2.2: Dutch As Flexibility, Loyalty & Speed in
Learning & Applying desired software apps
Second Language
CVO Volt, Leuven/Aarschot, Standards Expert in Coaching and
Belgium Advanced in Writing, Translating, Motivation
Editing Expert in Aviation
Multitasker, equally good both at Acknowledged and Published
June 2016
Team Work and Photographer
Graduate
self-independent corporate
Wizz Air, SkySpeed Global
collaboration
Distribution System, Kiev, Ukraine
Proficient at story development,
breaking news coverage, and
July 2015 column writing
Graduate: Teacher Of English,
Advanced: Teaching English As A
W O R K H IS T O R Y
Second Language
U.S. Department of State in
Ukraine, Kiev, Ukraine November 2023 - November 2024
Community Contact Centre Officer, ICRC, International
October 2012 Committee of the Red Cross
Graduate
Amadeus, Global Airlines' • Communication and support of Beneficiaries (BNF) and other
Distribution System, Kiev, Ukraine kinds of affected population (AP) via telephone conversations on a
daily basis.

July 2010 • Provision of qualitative and quantitative results.
Graduate
Gabriel, Global Airlines' • Quality check of CCC operators, processing e-mail requests from
Distribution System, Kiev, Ukraine AP. Reporting each BNF or AP request through multiple internal
tools such as PROT etc.
September 2003
Master Of Marketing Management: • Supporting and implementing creative Teamwork and Team
Marketing Management And building Activities.
Research
Kiev National University of
Economics, Kiev, Ukraine • Constant boosting knowledge of, enhancing image, and spreading
the word and correct information about actual ICRC's mandate and
October 2001 abundant ICRC activities, timely and sufficient feedback for all APs.
Graduate: Airlines' Global
Distribution System
Galileo Eastern Europe, Kiev, June 2023 - July 2023
Ukraine Crew Member, Live Nation Belgium , Werchter, Belgium
Worked as Information Assistant and Humanitarian Organizations
September 1999 Representative at the Hive area of the biggest continental rock festival
Bachelor Of Marketing And English (Rock Werchter, Belgium.)
Language: International Marketing, Donations collection and maintenance.
Psychology, Teaching Worked efficiently with teammates and accepted feedback and
Kiev National University of coaching from the management team.
Economics, Kiev, Ukraine
Daily collaborated with team members to achieve the expected proper
donation-collection service and results.

LANGUAGES
June 2022 - September 2022
English: Journalist, Copywriter & Content Manager, Ukraine
Reconstruction Fund, Kiev, Ukraine
Bilingual or Proficient (C2)
Creating high-impact messaging for marketing media, contributing to
Ukrainian: increases in Fund's donations by delivering in-depth war victims
testimonials.
Bilingual or Proficient (C2)
Creating news stories for online publication, coordinating images and
Russian: layout to deliver proper presentation.
Bilingual or Proficient (C2) Providing prompt psychological support for the interviewed war
witnesses.
French:
Assessing war damage, and selecting potential donation recipients
Intermediate (B1) (payees) via evaluating each family's war losses.
Italian: Daily collaborating with the Fund's USA-based Board of Directors from
planning to on-time completion of quality deliverables.
Elementary (A2) Incorporating SEO keywords into copy to increase search result
Dutch: rankings, producing target articles and photo products.
Organizing material, determined area of emphasis, and writing stories
Intermediate (B1)
according to prescribed editorial style and format standards.
Productive articles' writing, editing and its production for Internet and
digital channels.
Reviewing and editing final copy for accuracy and production
overseeing.
Playing instrumental role in creative planning and review sessions,
working with resourceful team to elevate quality of content and
designs.
Photography production: editing both mine and supplied by
interviewed war witnesses.
Content-managing the Fund's Facebook and Instagram pages.

June 2016 - February 2020
Regional Manager & Customer Support Coach, Wizz Air,
Kiev, Ukraine
Supervised staff to optimize brand expansion initiatives and
productivity.
 Assessed regional (Ukraine) individual and team performances, held
interviews with potential new workers (customer care agents),
analyzing data trends to determine best methods to improve clientele
support results.
Led targeted training programs simultaneously in three languages
(English, Ukrainian, and Russian) to educate staff on product benefits
and service capabilities, with confirmed best results in both
quantitative & qualitative achievements.
Held weekly meetings with the Headquarter's (Hungarian & Polish)
colleagues to identify techniques to overcome customers'
communication obstacles.
Daily Quality Check of operating agents, followed by proper effective
and motivating feedback for further service enhancement.

February 2015 - December 2015
Journalist, Interviewer, Come Back Alive (Savelife.In.Ua)
Charity Foundation, Kiev, Ukraine
Pursued and developed stories independently and for assignment,
covering range of topics.
Interviewing national (Ukraine) veterans and outstanding volunteers.
Photography.
Photo and text editing.

April 2006 - September 2011
Communication & Customer Support Specialist, Windrose
Airlines, Kiev, Ukraine
Frontline first-hand communication with inquiries or complaints from
international clientele.
Providing company's positive corporate presence on social media,
particularly personally - successful launching and updating its first
official page on Facebook.
Helping large volume of customers every day with positive attitude
and focus on customer satisfaction.
Providing primary customer support to internal and external
customers.
Processing orders and post-sales reports.
Evaluating customer issues and caller trends to determine areas in
need of improvement and implement proactive corrections.

January 2004 - December 2007
Translator and Interpreter, Knygonosha Publishing House,
Kiev, Ukraine
Translated three books, from English into Russian.

October 2001 - June 2002
Airline Customer Service Manager , KiyAvia, Kiev, Ukraine
Helped large volume of customers every day with positive attitude and
focus on customer satisfaction.
Provided primary customer support to internal and external
customers.
Processed orders and reservations.
Provided post-sales reports.
Served as translator for the company's CEO.