Ayomide

KELANI AYOMIDE
08020729556 | [open contact info](look above in the "contact info" section)

Summary

Detail-oriented and performance-driven operations professional with hands-on experience in branch operations within the
banking industry. Skilled in ensuring efficient transaction processing, regulatory compliance, and customer service
excellence. Known for optimizing workflows, supporting cross-functional teams, and driving process improvement in
operation. Adept at maintaining high standards in service delivery while adapting quickly to evolving business needs.

Experience

Ecobank Nigeria Limited | Lagos Nigeria
Customer Service Manager | 08/2022 - 06/2025
Provided excellent customer service and handled feedback to ensure customer satisfaction
Managed inbound inquiries and requests from customers promptly and efficiently
Conducted outbound calls and emails to convert leads into sales
Utilized CRM software to analyze growth and performance metrics
Implemented strategies to improve customer retention and loyalty
Collaborated with cross-functional teams to address customer issues and improve overall customer experience

Ecobank Nigeria Limited | Lagos, LA
Operation and Enablement | 03/2019 - 08/2022
Generate leads through cold calling, networking, and referrals
Conduct product demonstrations and presentations to potential clients
Develop and implement sales strategies to meet and exceed sales targets
Collaborate with marketing team to create effective sales materials
Provide exceptional customer service and support throughout the sales process
Analyze market trends and competitor activity to identify new opportunities for growth

Berti John Printing Press
Sales Representative | 08/2020 - 06/2022
Implemented cost reduction initiatives to drive efficiency and maximize asset utilization
Led compliance efforts to ensure adherence to bank policies and procedures
Managed deposit target liability to meet management expectations
Conducted regular audits to maintain cash limits and uphold financial integrity
Supervised tellers and note counters to optimize human resource utilization
Ensured precise reconciliation and balancing of financial records to prevent fraud or operational loss

Ajoke Stores Limited | Lagos, LA
Assistant Sales | 01/2018 - 06/2021
Efficiently processed cash transactions into the bank database
Conducted immediate posting of teller transactions upon confirmation, providing timely receipts to customers
Managed the posting of Account Payable (AP) invoices
Maintained accurate records of financial transactions
Collaborated with team members to ensure smooth operations
Demonstrated strong attention to detail in all tasks

Skills

Branch Operations Management, Transactional Processing & Reconciliation, Regulatory Compliance & Risk Control,
Customer Service & Relationship Management, Team Collaboration & Communication, Time Management & Multitasking,
Process Optimization, Data Entry & Financial Reporting, Graphic Design

Education

The Polytechnic | Ibadan
Banking & Finance | 12/2017
University of Lagos
Accounting