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Work experience

Real estate manager

from 03.2024 to 05.2025 (1 year 2 months)
Oi real estate, Дистанційно (Нерухомість)

• • Managed full rental process for clients from initial contact to contract signing
• • Negotiated terms and coordinated with landlords and agencies
• • Ensured smooth communication and high satisfaction during high-stress processes
• • Supported foreign clients with local regulations and onboarding

Sales manager

from 03.2016 to 06.2018 (2 years 3 months)
Intertop, Київ (Роздрібна торгівля)

• • Delivered personalized service and exceeded sales targets
• • Managed product presentation and client flow during peak hours

Администратор

from 01.2015 to 01.2016 (1 year)
Saxon, Київ (Готельно-ресторанний бізнес)

•Coordinated bookings and resolved customer issues with professionalism
•Supported daily operations and led front-of-house service

Waitress

from 02.2014 to 01.2015 (11 months)
Saxon, Київ (Готельно-ресторанний бізнес)

• •Provided attentive service and collaborated with kitchen staff
•• Maintained guest satisfaction and loyalty

Market research assistant

from 03.2013 to 06.2014 (1 year 3 months)
Дарниця, фармацевтична компанія, Київ (Хімічна промисловість, фармацевтика)

•• Conducted interviews and collected consumer data
•• Compiled reports and supported insight generation for business decisions

Education

КНУ ім. Тараса Шевченка

Психологія, Київ
Higher, from 2012 to 2018 (6 years)

A prestigious academic background from one of Ukraine’s top universities. This degree has provided me with a deep understanding of human behavior, communication patterns, and emotional intelligence — all of which enhance my ability to build trust, connect with diverse clients, and navigate complex interpersonal dynamics in both B2B and B2C environments. My psychological training allows me to approach every customer interaction with empathy, clarity, and a solution-oriented mindset.

Additional education and certificates

NLP Practice

2024, 6 meses

Gestalt Level 1

2018 (1 year)

Knowledge and skills

• Відповідальність
• Комунікабельність
• Здатність до навчання
• Доброзичливість
• Прямий продаж
• Робота із запереченнями
• Старанність
• Організованість
• Активний продаж
• Холодний продаж

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Russian — fluent
• Spanish — average

Additional information

Motivated and client-focused professional with a background in real estate, customer service, and community building, now seeking to transition into the digital marketing and affiliate management space. Strong communication skills, a psychological understanding of customer behavior, and a natural ability to build trust and long-term relationships. Eager to learn, grow, and contribute to fast-paced, international environments within the iGaming, betting, or digital product industries.