Charisma

Odogwu Charisma- Sylvii
Executive Assistant
Full-time, part-time.

Age:26 years

City of residence:Lublin

Ready to work:Remote

Contact information
Address:Lublin

Email address: [open contact info](look above in the "contact info" section)

SUMMARY
A versatile professional. A confident and highly organized administrative professional conversant with busy office and reception environments, rapidly assimilating and learning processes related to in-house operations, consistently supporting employers which has resulted in fast-track advancement to more senior positions. One with a knack for excellence, and great experience in business development, Customer Relations, Sales and Branding. One with the ability to work individually and as/in a team, ability to foresee possible challenges and proffer solutions, ability to multitask and work under pressure.
Work experience

Executive Assistant
From October 2023 – October 2024 (12 Months)
Newsong Beat Co., USA, Remote

As a virtual assistant, I carried out the following activities;

• Created visually appealing digital and print materials, such as brochures, social media graphics, and presentations.
• Responded to customer questions on the comment section and personal messages on social media platforms.
• Handled data entry tasks to help clients spend more time on organizational commitments.
• Created PowerPoint presentations to communicate ideas effectively.
• Screened emails and decluttered inboxes by creating folders, labels and filters.
• Assisted in market research to understand business trends and boost business strategy.
• Collected email addresses of potential leads to conduct cold outreach and grow contact list.
• Updated contact list and made changes to existing contacts to improve instant communication.

Customer Support Representative
November 2022 - August 2023 (10 Months)
Kings of Transportation, Transport and Logistics, Remote

As a Customer Service Representative, I carried out the following

• Converting of leads into new customers
• Tracking of Cars from pick-up location to Delivery point.
• Taking calls from customers to help link them with carriers (Transport Companies)
• Inputting of clients information into CRM system.
• Providing quotes to customers through phone calls.
• Processing customers payments.
• Managing carriers by making sure a customer car is picked up on time and delivered safely at their door step.
• Providing customers with all the necessarily information they need.
• Resolving customers complaints on the phone.
• Posting of Cars on Central Dispatch.
• Generating Reports.
• Dispatching of orders.

Sales Manager
January 2022 - September 2022 (9 Months)
Seedex Exchange and Logistics, Kyiv, Transportation and logistics, Remote
• Taking inbound calls of potential clients/customers.
• Convincing potential customers to use our service.
• Proactively process all sales requests received through lead generation and other campaigns Developing and converting leads into new opportunities.
• Maintaining information about leads and customers in the CRM system at all stages of communication and with a constant assessment of the status of goal achievement. Identifying new Sales opportunities to generate greater value for the company.
• Tracking and analyzing sales statistics based on key quantitative metrics.
• Handling and resolving customer complaints regarding a product or service.
• Serving as the face of the organization to internal and external partners.
• Making data informed decisions to drive performance and resource allocation.
• Developing and maintaining relationships with key clients.

Freelance Graphic Designer
January 2021
• Carried out intensive research on client's brief, feedback and industry.
• Carried out brainstorming activities in other to conceptualize ideas for creative concepts.
• Created visually appealing digital and print materials, such as brochures, social media graphics, and presentations.
• Helped develop and maintain consistent branding across various marketing channels.
• Ensured designs were aligned with brand guidelines and company objectives.
• Created moving content and graphics for various media.

Education
Landmark University
Mechanical Engineering, B.Eng, from 2017 to 2021 (5 years).

Certifications
Link to Certificate in Customer Service:
https://coursera.org/verify/K HSLY93P2KZM

Link to Graphic/ Branding Portfolio:
https://www.behance.net/charisma-sylvii

Knowledge and skills
Calendly, CRM (HubSpot, Zendesk), Microsoft Office, Google Workspace, AnyDesk, Slack, Canva, Adobe (Acrobat, Photoshop, Illustrator, InDesign), Shopify, Management skills, Project management, Information Management System, Customer Relations, Sales, Research and Data collection.

Language proficiencies
English ─ fluent