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YAROSLAV PETRUK
Ukrainian, 24 y.o.

About me
A communicative and detail-oriented Technical Support Team
Lead with a strong background in Customer Support, Game,
Financial, and CRM configuration industries.

Highly adaptable, quick to learn, and thrive in dynamic
environments. Committed to continuous improvement and enjoy
contributing to team success while embracing new challenges.

Outside of work, passionate about music and enjoy playing
[open contact info](look above in the "contact info" section)
various instruments, which enhances my creativity and focus.
[open contact info](look above in the "contact info" section)

LinkedIn account
Work Experience

Rivne, Ukraine Mar Immido.co | Outsourcing Сompany
2023 L1 Customer Support Team Lead
–
Education Now
Providing Level 1 technical support to B2B clients through a
ticketing system.
State Tax University (Irpin, Leading and supporting the L1 Support team, guiding
Ukraine) complex cases.
Bachelor degree in Taxation and Creating and maintaining detailed documentation and
Customs Affairs knowledge articles for the team in Confluence.
Sep 2019 - June 2021 Monitoring the quality of ticket processing and providing
feedback to improve performance.
Cooperative Economic Managing the onboarding of new employees.
and Legal College
(Rivne, Ukraine)
Feb Transfer | Fintech Company
Сommodity science in customs affairs
Sep 2007 - Jun 2018 2022 Technical and Financial Support Specialist
-
Providing technical support to users seeking to exchange
Skills Mar
cryptocurrencies, ensuring smooth and efficient transactions.
2023
Offering detailed information to clients about blockchain
Computer skills (Microsoft Office, technology and cryptocurrency networks.
Google Tools, Freshdesk, Jira, GitHub, Assisting with troubleshooting and resolving issues related to
SQL queries)
cryptocurrency transactions and platform functionalities.

Customer Support & Communication
Jan QubeSoft | CRM Integration Сompany
Manual testing 2022 CRM System Integrator
-
Frontend basic skills (HTML/CSS/JS) Configuration of the "Creatio" CRM platform from scratch:
Jun
setup of columns, fields, platform appearance, and working
2022
Multitasking with business rules and processes.

Flexibility
Certifications
Languages
Frontend Fundamentals | SoftServe Academy
English - B1
Java Fundamentals | SoftServe Academy
Russian - C2
Testing Fundamentals and Intro to IT |
Ukrainian - native
SoftServe Academy