Артём

Belsko-Biala, Poland, 43-300

Stetsun Artem [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Detail-oriented Technical Support Engineer with experience in that field and
strong working skills, and the ability to learn concepts quickly, hard-working,
looking to apply my education and experience to a job

WORK EXPERIENCE

HARD SKILLS
Prof IT, Remote– Technical Support / Data Analyst
November 2021 – Currently work here
✅ Experience with operating
​

🔹User technical support – diagnosing and resolving technical issues systems (Windows, Linux)

✅ Network administration
​
related to software, networks, and databases.

🔹 Data analysis – collecting, processing, and visualizing data to identify (TCP/IP, DHCP, DNS, VPN)

✅ Knowledge of ITIL
​
trends and patterns.

🔹 Database management – writing SQL queries to retrieve, filter, and fundamentals (Incident
Management, Service Desk)
process data.

🔹 System performance monitoring – overseeing IT infrastructure ✅ Working with ticketing
​
systems (Jira)
performance and analyzing key metrics.

🔹 Reporting and insights – preparing regular analytical reports for ✅ Hardware and software
​
troubleshooting and support
business and management.

🔹 Data quality improvement – ensuring accuracy and completeness of data ✅ Remote administration
​
(TeamViewer, AnyDesk)
in databases.

🔹 Collaboration with teams – working with developers, analysts, and ✅ User support at different
​
levels (L1, L2)
business users to solve issues and implement new solutions.

🔹 Documentation writing – creating guides, technical manuals, and ✅ Working with Active
​
Directory (managing accounts,
knowledge base articles for users. groups, security policies)

InfoSource, Kyiv – Technical Support
✅ Technical documentation
​
and user manual writing
July 2020 – November 2021

Key Deliverables:

🔹Work with CRM, Word, Excel to systemize information in a more
comfortable and understandable way

🔹 Technical product support, active customer assistance and maintain
optimal workflow

🔹Сonfiguration and troubleshooting analysis in response to customer
production requirements

🔹Resolves all level 1 & 2 support requests in a timely manner and to
customers satisfaction
EDUCATION SOFT SKILLS
✔ Customer-oriented
National University of Life And Environmental Scienсes, approach and polite
Kyiv – Bachelor of Science communication
September 2017 – July 2021
✔ Stress resistance and
IT, Computer engineering
ability to work in a
multitasking environment

✔ Analytical thinking and
problem-solving skills

✔ Strong verbal and written
communication skills

✔ Ability to work effectively
in a team

✔ Attention to detail and high
level of responsibility

✔ Fast learning and
willingness to grow
professionally

✔ Time management and
task prioritization skills

LANGUAGES

Russian, Ukrainian – Native

English – B1