Олексій

Oleksii Herasymchuk
📍 Kyiv, Ukraine | 📧 [open contact info](look above in the "contact info" section) | 🔗 [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Professional Summary

I began my career as a Support Representative, Sales Manager, and Academic Writer at an academic assistance company. Over time, I transitioned into a technical support role and was later promoted to a Platform Operations position, where I became deeply involved in the processes behind a mobile application development platform.
With over 10 years of experience, I’ve developed strong expertise in supporting, maintaining, and selling digital products. My background spans both customer-facing roles and technical operations, giving me a well-rounded understanding of how to deliver value across the product lifecycle.


Professional Experience

Platform Operations
Intellectsoft (Contract) · Remote
📅 Feb 2022 – Present | Kyiv, Ukraine

Serve as the operational backbone for a mobile app building platform used by multiple enterprise clients.
Negotiate custom payment terms, attracting new contracts and maintain long-term client satisfaction and retention.
Coordinate with third-party developers to manage platform functionality and performance.
Monitor customer accounts, applications, and all platform activities to ensure smooth operation.
Manage billing, invoicing, and financial coordination with company accountant.
Assess operational risks and develop mitigation strategies for platform services.

Customer Service Specialist
Intellectsoft (Contract) · Remote
📅 Jan 2020 – Feb 2022 | Kyiv Region, Ukraine

Provided customer and technical support for a mobile application building platform.
Participated in the full app development lifecycle, including store submissions and approvals.
Supported onboarding and issue resolution for end users and enterprise clients.

Technical Support Engineer
Software MacKiev
📅 Jun 2018 – Dec 2019 | Kyiv Region, Ukraine

Delivered technical support through remote desktop, calls, chats, and emails.
Diagnosed and resolved software issues for end users.
Documented and escalated issues to development teams as needed.

Customer Support Representative / Sales Manager / Academic Writer
Uvoteam
📅 Dec 2015 – Jun 2018 | Kyiv Region, Ukraine

Handled multiple roles within an academic assistance company.
Provided customer support, closed sales, and wrote academic content based on customer needs.
Adapted daily to the role required, ensuring company flexibility and productivity.

Education

National Technical University of Ukraine "Kyiv Polytechnic Institute"
📜 Bachelor’s Degree in Linguistics
📅 Sep 2011 – Jun 2015

Languages

English – Full Professional Proficiency
Ukrainian / Russian – Native

Key Skills

Sales (SALESFORCE, MAILCHIMP, LSN, etc)
Customer & Technical Support (WINDOWS, LINUX, MacOS)
Platform Operations / Mobile App Lifecycle Management (iOS, Android, Jenkins, Firebase, iOS Developer, Google Play Console)
Process Coordination (JIRA, CRM, GOOGLE WORSPACE, CONFLUENCE)
Risk Analysis
Payment & Billing Oversight (EXCEL)
Communication & Negotiation (chat, phone, email)
Remote Team Collaboration (RDP, TeamViewer, AnyDesc)