Катерина

KATERYNA POPILEVYCH
CONTACT INFORMATION:
Mobile: [open contact info](look above in the "contact info" section)
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Nationality: Ukrainian
DOB: 06 March 1989
Driving License: UAE

PROFESSIONAL SUMMARY

Extremely organized Customer Service and Sales Professional who has a strong demeanor, and a proven ability to create,
maintain and enhance client relationships within the Luxury Retail Sales industry. Offering proven customer service and
organizational skills to effectively and efficiently handle operational tasks professionally, while providing quality and
efficient managerial support to the company’s activities, and ensuring its smooth running. Proven record of working
with High-End Brands, and communicating with staff, customers, and executive management. Recognized for the ability
to work autonomously as well as collaboratively in a dynamic and fast-changing environment while maintaining the
highest level of professionalism and ethics. With a strong history of driving dynamic sales, visual merchandising,
customer service, managing client relationships and substantially increasing revenues, I stand to significantly contribute
to your objectives in the position.

CORE COMPETENCIES

• Presentation Skills & Prospecting Skills; • Client Relationships & Quality Focus;
• Cross-Cultural Work Environment; • Strategic Thinking & Solution Selling Skills;
• Analyzing Information & Reporting Skills; • The Motivation for Sales & Meeting Sales Goals;
• Luxury Fashion Trends & Brands Proficiency; • Customer Focus & Customer Service;
• Team Management & Supervision; • Administration & Coordination Expertise;
• Team Training and Development; • Problem Solving & Results Driven;
• Product Management & Inventory Control; • Professional Ethics and Integrity;
• Visual Merchandising Proficiency; • Judgment and Decision-Making Ability;
• Retail Merchandise Sales; • Communication & Leadership Qualities.

PROFESSIONAL EXPERIENCE

[November 2023– November 2024] – “GUESS” STORE AT “CHALHOUB GROUP”, MOE, Dubai - UAE.
Position: Pre-opening Boutique Manager

● Lead by example and represented the brand by communicating its values and philosophy though all activities and
interactions with customers and other team members
● Defined, executed and monitored the store action plan to achieve sales targets and KPIs.
● Managed the customer database to build strong relationship with customers and create future potential selling
opportunitie
● Developed the omnichannel mindset among the team by constantly promoting the different touchpoints of the
customer experience (physical and digital).
● Used the clienteling approach and techniques with a focus on VIPs, leveraged customer data to proactively catering
to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations,
etc.
● Created a positive work environment based on trust, respected and fairness and was the voice of the employees
when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
● Acted as a coach for the team members and promoted growth mindset by leveraging the Group’s available learning
tools and platforms and constantly monitored the team’s development plans and professional growth.
● Developed the omnichannel mindset among the team by constantly promoting the different touchpoints of the
customer experience (physical and digital).
● Used the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering
to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations,
etc.
● Recruited new clients and converted them into loyal VIP customers by providing them with an excellent experience
and constantly networking with them
● Ensured all sales and operational policies and procedures (SOP’s) were followed and maintained in the store.
● Ensured e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no
fulfillment action was pending in the store.
● Leveraged available technology tools when available to support customer experience in and outside of store
(Clienteling app, OMS, Whatsapp Business, etc.) and ensured the team were well versed with it or overwise trained
on it.

[March 2022 – October 2023] – “GIORGIO ARMANI” STORE AT “AL TAYER INSIGNIA GROUP”, MOE, Dubai - UAE.
Position: Boutique Manager

● Ensured the boutique maximizes its commercial performance and delivers exceptional Guest Experience;
● Aligned the entire team on driving sales, providing an excellent client experience, building strong talent, and
ensured the boutique operates efficiently and effectively;
● Held the overall responsibility for the “Made to Measure & Made to Order” personalized program (order taking of
suits, and various garments for clients produced in Italy with the delivery to Dubai);
● Held the overall responsibility for the monthly audit while ensuring the Team adheres to company rules, and
regulations;
● Held the overall responsibility for the stock take (full preparation for the stock count, presence, support during
count night, investigation if there is a discrepancy);
● Monitored P&L Costs and Retail KPIs to maximize the boutique turnover;
● Ensured the implementation of CRM initiatives to develop a clientele network for the boutique;
● Developed a Client-Centric Culture aimed to maximize the existing customers and enlarged the new client base
encouraging a Client Centric approach in all the staff;
● Ensured the development of motivation, sense of belonging, and business involvement;
● Ensured the adequate integration and optimization between front and back-office, upholding the Respect of
“Giorgio Armani” Standards and Procedures;
● Oversaw day-to-day operations related to VM, Retail Boutique SOPs adherence, sales team schedules, and
commissions;
● Created business strategies to attract new customers, expand boutique traffic, and enhance profitability;
● Increased the boutique revenue target vs actual;
● Responded to customer complaints and concerns in a professional manner;
● Ensured boutique compliance with health and safety regulations;
● Prepared detailed reports on buying trends, customer requirements, and profits;
● Undertook boutique administration duties such as budget management and updating financial records;
● Monitored inventory levels and ordering new items.

[August 2021 – February 2022] – “EMPORIO ARMANI KIDS” FLAGSHIP STORE AND CONCESSIONS IN
BLOOMINGDALE’S, GALERIE LAFAYETTE AT “AL TAYER INSIGNIA GROUP”, The Dubai Mall, Dubai - UAE.
Position: Multi-Store Manager

● Promoted to the position of the Multi-Store Manager for outstanding customer service, excellent job performance,
and dedication to work;
● Followed all relevant “Armani” Retail policies, processes, and standard operating procedures so that work was
carried out in a controlled and consistent manner;
● Formulated pricing policies by reviewing merchandising activities; determined additional needed sales promotions;
authorized the clearance of sales;
● Provided a friendly environment which included greeting and acknowledging every client, maintained outstanding
standards, solid product knowledge, and all other components of customer service;
● Built and maintained Supplier/Retailer relationships to build strong working relationships;
● Monitored and managed the stock level;
● Approved refunds, voids, and exchanges in compliance with company standards and policies;
● Supervised the sales process by following up on orders, deliveries (and collections);
● Motivated sales executives and aligned them on store objectives by performing daily briefs on store performance
on various metrics (sales, customer service, etc.);
● Maintained store staff job results by coaching, counseling, and disciplining employees; planned, monitored, and
appraised job results;
● Actively assisted the seamless flow of each service; precisely fulfilled daily tasks;
● Represented the company in the highest professional and ethical manner at all times.
[January 2019 – July 2021] – “ARMANI OUTLET” STORE AT “AL TAYER INSIGNIA GROUP”, the Outlet Village Mall,
Dubai - UAE.
Position: Store Manager
[January 2018 – December 2018] – “ARMANI OUTLET” STORE AT “AL TAYER INSIGNIA GROUP”, “The Outlet Village
Mall, Dubai - UAE.
Position: Store Supervisor
[September 2014 – December 2017] – “EMPORIO ARMANI” STORE AT “AL TAYER INSIGNIA GROUP”, Mall of the
Emirates, Dubai - UAE.
Position: Sales Consultant

EDUCATION

● [2011 – 2012] – KREMENETS PEDAGOGICAL INSTITUTE, Ukraine;
Qualification: Specialist’s Degree in English & German Languages and Literature.
● [2006 – 2011] – KYIV INSTITUTE OF HUMANITIES, Ukraine;
Qualification: Bachelor’s Degree in English & German Languages.

TRAININGS AND CERTIFICATIONS

● [2017] – Certificate of Unit Credit towards LEVEL-2 Award in Leadership and Team Skills;
● [2017] – The City and Guilds Accredited Training Programme in Operational Retail Skills.

LANGUAGES

● Ukrainian – Native; ● English – Fluent;
● Russian – Fluent; ● German – Intermediate.