Joe

JOE MMESO
CUSTOMER SUPPORT
REPRESENTATIVE

PERSONAL HISTORY CAREER HISTORY
Dedicated customer support EXECUTIVE RECRUITER. REMOTE
representative with 5 years of
experience delivering high- Talent Place| December 2020 - 2024. shiplux 2024-date
quality results in remote and - sourced 50+c-suite executives using ads, LinkedIn recuiter
hybrid environments and zoom achieving 85% client retention
Proficient in customer - conducted 200+ virtual interviews via zoom and weber to
support, recruiting, project ensure seamless candidate experience.
management,with proven - Streamlined hiring pipelines with workable, reducing time-to-
ability to collaborate accross hire by 25%.
time zones using calendar and
other tools like zendesk,
livechat, Microsoft-
teams,Notion,LinkedInrecruit PROJECT MANAGER.REMOTE

ergreenhouse,zoom,Asana,jira, BWF International | March 2017 - November 2020
serving different - Managed day-to-day operations of Human Resources
purposes.Adept at self- department
managing work loads,meeting - Interviewed applicants to fill open upper management
deadlines, and maintaining positions in the company
clear communication in
virtual settings.
Customer support Representative.
TALENT AND SKILLS
Helpware Ukraine 2024
- Familiar with multiple - Handle 100+ daily customer inquiries via zendesk, achieving 90% resolution rate
employment sites and programs and 85% customer satisfaction score .
- Extensive experience doing - Used intercom for live chat support reducing response time by 20%
candidate background checks - Created and updated support documentation in confluence, improving team
- Excellent interviewing efficiency by 15%.
techniques, ATS.
- Excellent interpersonal and
ACADEMIC HISTORY
communication skills
-Sales and negotiation skills
IVAN FRANKO NATIONAL UNIVERSITY LVIV, UKRAINE
- A goal oriented approach to Bachelor of arts in Business Administration| Graduated April
work, Microsoft-teams 2021-2024.
- multitasking, active listening studied management and digital communications
leadership, empathy, Bachelor of science Geological Sciences. Graduated 2016-
-slack,zoom,Googleworkspace, 2020/2021
Zendesk,Asana,Agile,LinkedIn Diploma with distinction.
recuiter,workable, jira,intercom. - Graduated with academic honors: Summa Cum Laude
-The ability to meet deadlines - Student Government Association officer
and targets 95% delivery on time
PROFESSIONAL AWARDS
CONTACT INFORMATION
Customer Service Excellence award, Helpware2024
City:kyiv Top performer in resolution time2023
Country:Ukraine Talent acquisition impact award shiplux2024
Email:[open contact info](look above in the "contact info" section) Team leadership award;recognized for boosting Team
Language productivity by 30% through effective remote collaboration on
English. slack