Abdul-Waheed

EL-ZAKIR ABDUL-WAHEED
Communications Specialist
E 2348166010790  [open contact info](look above in the "contact info" section)
q [open contact info](look above in the "contact info" section)
 Abuja, Nigeria

EDUCATION ABOUT
BSC. MASS COMMUNICATION • Results-driven Communications Specialist with proven expertise in customer
University Of Ilorin relations, sales, and social media management within fast-paced corporate
environments.
01/2015 - 05/2022 Kwara state, Nigeria • Adept at fostering client engagement, reducing response times by 30%, and leading
initiatives that boost customer satisfaction by over 30%.
• Skilled in developing and executing strategies that increased social media
SKILLS engagement by 45% and expanded online communities.
• Brings a unique blend of relationship-building, solution-focused selling, and
Strategic Planning organizational excellence to support business growth and retention. Seeking to
leverage these strengths in account management, business development, or
Effective Communication customer-focused roles.
Team Management

Client Relationship Management
EXPERIENCE
CRM Software

Sales Training and development Customer Relations Specialist 06/2018 - 10/2019

Thrive Agric Abuja, Nigeria
Agricultural technology company dedicated to ensuring food security. Connecting
KEY ACHIEVEMENTS farmers with capital, data-driven best practices, and access to both local and global
markets for their commodities.
 Customer Response • Managed social media channels on Twitter, LinkedIn, and Facebook, enhancing
Efficiency customer support efficiency and fostering a more engaged online community
• Built and managed a high-performing portfolio of client accounts for the company,
Managed customer inquiries,
driving business growth and exceeding client expectations.
reducing response time by 30%
during peak periods.
Communications Specialist 07/2022 - 02/2025
 Team Leadership Success Digital Integrated Technologies Remote
Successfully led a team project that
Provide clients with quality design, develop and implement innovative IT solutions.
improved customer satisfaction
scores by more than 30%. • Led customer relations and social media management, enhancing customer
satisfaction and brand visibility.
• Maintained Relationships with vendors while also Creating new relationships with
 Building Strong Customer potential clients.
Relationships
Developing and maintaining long- Sales Representative Trainee 04/2025 - 2025
term relationships with clients,
resulting in repeat business and 5c Company Remote
referrals. Public Relations Company
• Established and maintained relationships with customers, clients, or prospects.
 Product Knowledge and • Identified and pursued new sales opportunities, met sales targets, and closed deals.
Demonstration
Demonstrated expertise on
company products, leading to major STRENGTHS
upsell increase.
Strategic Sales Planning
 Closing Deals g
Implementing and perfecting sales strategies, leading to increase in sales
Closing Deals: Successfully revenue instantly.
negotiating and closing sales deals,
meeting or exceeding revenue Exceptional Communication Skills
targets. Y
Proficient in building strong customer relationships, resulting in 25% increase in
repeat business
LANGUAGES
Problem Solver
H
ENGLISH Native Developed unique solutions to complex customer challenges, enhancing
customer satisfaction scores by 30%

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