Марина

Maryna Rusak
Work Experience
Restaurant Team Member
McDonald's Ukraine LTD | March 2016 - March 2017
- Dealing with customers directly face to face
- Ensuring that the service level is on the appropriate level
- Maintenance of kitchen work

Learning Instructor
McDonald's Ukraine LTD | March 2017 - August 2017
Get in touch! - Teaching newcomers
- Ensuring that all workers completed latest training
Mobile: - Documentation managment
[open contact info](look above in the "contact info" section)

Email: Customer Service Agent
[open contact info](look above in the "contact info" section) LoveCraft's Ukraine | Novemver 2018 - September 2019
- Dealing with customers via the phone, email, and chat
- Handling and resolving customer's queries
- Obtaining and evaluating all relevant information to handle product inquiries
- Providing pricing and delivery information
- Directing Requests and unresolved cases to the appropriate person or team

Product Data Specialist
LoveCraft's Ukraine | September 2019 - Present
- Launching new products
- Leading product data corrections and supplier pricing projects in Asana
- Approving products
- Ensuring that all the information is up to date on the website

Academic History
Taras Shevchenko National University of Kyiv
Bachelors, Korean Language and Literature 2014 - 2018
Korea University
Students Exchange Program
August 2017 - December 2017
Creative Practice
Figma Basics 2022

Skills Languages Spoken
Magento Ukrainian
PIM InRiver Russian
Microsoft Dynamics NAV Excel English (upper-intermediate)
Zendesk
Korean (intermediate)
Asana
Team player
Fast learner
Motivated,well-disciplined
individual
Figma