Анастасія

Anastasiia Myts
 Email: [open contact info](look above in the "contact info" section)  Phone: [open contact info](look above in the "contact info" section)
WORK EXPERIENCE
International Organization for Migration (IOM)
City: Warsaw, Poland

[ 30/11/2023 – 06/03/2025 ] Project Assistant, Case Management

• Undertaking case management activities in pre-departure services and special
immigrant visa support;
• Inputting data and conducting regular quality assurance checks of case files and
personal refugee data;
• Overseeing pipeline operations to ensure efficiency and timely progression of
beneficiaries’ case files;
• Leading collaboration across departments such as Operations Movement and Medical
Health Department;
• Performing data analysis to proactively address any processing delays and ensure
effective handling of high-priority and sensitive cases;
• Developing workflows to enhance process efficiency, review processing guidelines and
create/adjust new approaches to address recurring issues;
• Providing training to team members in areas related to case management and effective
management of refugee case files;
• Providing direct counselling sessions to beneficiaries for informed decision-making.

UNICEF
City: Warsaw, Poland

[ 04/2022 – 01/07/2023 ] National Professional Officer-Coordinator

• Responsible for the entire project implementation - establishing of Blue Dots
(refugee hubs), including creation of physical workspaces, infrastructure, resource
placement, leading recruitment and onboarding activities;
• Regular coordination and communication with relevant internal and external
experts on legal issues identified in the field;
• Partnership management with NGOs, government representatives and private
entities;
• Representing the Blue Dot activities for different countries delegations, donors;
• Managing of the team (including the hiring and termination process, work
performance evaluation, teambuilding, motivation);
• Overseeing internal administrative processes (scheduling , supervision of
timesheets, provision, etc.);
• Preparing narrative reports in line with donor requirements and compliance
standards;
• Presenting key findings to the relevant stakeholders.
Achievements:
• Established and coordinated 2 Blue Dot points in Warsaw which supported more
than 50 000 refugees from Ukraine providing them with information about
legalization, child protection, financial support, education, psycho-social support
and other;
• Effectively managed a team consists of 20 people;
• Built trustful relationships with more than 10 representatives from NGO sector,
public administration bodies and businesses.

Metinvest holding - Mariupol Machining and Repair Plant, LLC
City: Mariupol, Ukraine
[ 31/03/2017 – 15/06/2022 ] Sales Manager

• Preparation and participation in tendering procedures: consolidation of technical
and financial data from different departments;
• Contract management arranging terms and conditions of contracts and
specifications;
• Establishing long-term and trustful relationships with customers, providing
feedback on regular basis;
• Control of payment schedule and exchange rates adjustments;
• Establishing and meeting sales goals;
• Reporting on warehouse residuals, stock price revaluation, sales results analysis;
• Handling and resolving customer complaints and other inquiries;
• Market analysis and expenditure of the client portfolio.
Achievements:
• Sales markets expansion – attracted and established long-term relationships with 3
new clients;
• Systematic accomplishment of monthly sales goals and annual targets;
• Reducing warehouse residuals by value of 5 mln.UAH;
• Optimization of work processes in the 1C system – reduction of workflow time by
15 hours per month.

EDUCATION AND TRAIN‐
ING
[ 09/2013 – 07/2015 ] Master Degree
Donetsk State University of Management, Donetsk,Ukraine
Field(s) of study: Business Administration (Management)

[ 09/2015 – 06/2016 ] Erasmus Mundus Scholarship Program
Vilnius University, Vilnius, Lithuania
Field(s) of study: Business Administration

[ 09/2009 – 06/2013 ] Bachelor Degree
Donetsk State University of Management, Donetsk,Ukraine
Field(s) of study: Business Administration (Management)

[ 10/2022 ] Basic First Aid and Psychological First Aid Certificate
CUAMM Doctors with Africa

LANGUAGE SKILLS
Mother tongue(s): Ukrainian, Russian

Other language(s): English- advanced C1 , Polish - intermediate B1 , Spanish -
elementary A2

SKILLS
Microsoft 365 | Google Docs | 1C | Microsoft Dynamics365 | Service Now

OTHER
Organizational skills

Fast learning, ability to build trustful business relations, multitasking with ability to
prioritize, stress-resistance, critical thinking, flexibility, ability to work independently and
as a part of a team, ability to work in multicultural team, strong communication skills,
case management, data analysis