Michael

MICHAEL ANTWI AKOWUAH
Mártirok Utja, Pécs-Hungary
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

WORK EXPERIENCES
06/2023 – 04/2025, Remote Job, International Student Ambassador, Faculty of
Business and Economic, University of Pécs, Marketing Team.
Roles: 1. I used Unibuddies Application platform to offer answers to prospect students on
students admission
2. Engage in social media takeovers, blog posts and testimonial videos.
3. Assist with student applications and answer students queries through the Ambassador app.
4. Also represent the University at events.

11/2023 – 11/2024, Volunteer Customer Support Representative, Pécs, Hungary
Roles: 1. Participated in a customer well-being campaign focused on raising awareness and
providing support for clients facing mental health challenges.
2. Volunteered in virtual customer engagement sessions, offering guidance and support to
prospective international clients via Skype and other online platforms.

10/2021 – 12/2022, Customer Support Representative, Studio U Company Limited,
Accra, Ghana
Roles: 1. Collaborated with the operations team to develop a customer service strategy
aligned with the company’s growth goals.
2. Implemented client support procedures and managed customer feedback to improve
satisfaction.
3. Upgraded the customer service environment, including redesigning the client-facing
showroom to enhance user experience.

09/2018 – 07/2019, Customer Support Assistant, University of Ghana, Accra, Ghana
Roles: 1. Assisted students and staff by offering hands-on support with academic tools,
including Microsoft Office and research methodology software.
2. Facilitated one-on-one and group sessions, ensuring users could effectively access and
utilize services and resources provided.

06/2018 – 09/2019, Customer Records Specialist, Volta River Authority, Accra, Ghana
Roles: 1. Managed customer records and documentation, ensuring secure filing, timely
retrieval, and proper disposal according to retention policies.
2. Digitized physical customer documents into an electronic system to streamline access and
enhance service delivery.
3. Maintained historical service records for long-term reference and supported information
access for customer inquiries.
4. Provided assistance to clients and internal teams in retrieving archived materials and
promoting service transparency.

EDUCATION
02/2023 - 02/2025, Master of Science (MSc) Management and Leadership, University of
Pécs, Through Stipendium-Hungaricum Scholarship.
Modules include with grades: Strategic Marketing, Applied Statistics and Econometrics,
Service Marketing, Business Ethics and CSR, Business Change and Business consulting,
Business Intelligence, Project Management. Sustainable HRM

09/2014 – 05/2018, Bachelor of Arts (BA) Information Studies and Philosophy,
University of Ghana.
Module included: Marketing of Services, Principles of Management, Information storage and
Retrieval, Research Methodology, Organisational Information Systems
Final Project: Myself and my team went to secondary schools as part of the department
requirement to teach the school information storage and retrieval.

10/2022 – 10/2022, Project Management course, Udemy Online course
Module included: Project management. I learnt and practiced project management skills with
the use of Trello Application. This has helped me to chair a denominational anniversary in
Pécs.

RESEARCH PROJECTS
03/2024 - 05/2024, CSR Recycling Project (Business ethics and CSR, Professor Márta
Somogyvári), Faculty of Business and Economics. University of Pécs.
I researched with the aim to create awareness with the effect to change the behaviour of
students towards recycling at the University of Pécs. The project was completed by adopting
project management skills which I learned in my second semester. Starting from the need
analysis, benchmarking to dissemination plan to help complete the project. Two major
strategies were recommended after the completion of the project.

09/2024 - 11/2024, L’Oréal Paris, company, Sustainable HRM course (Dr. Zsófia
Ásványi), Faculty of Business and Economics. University of Pécs. Role: My team and I
collaborated on a project with L’Oréal Paris. Our work focused on developing a research-
driven solution proposal to address the company’s human resource challenges. We analyzed
key areas such as recruitment, selection, assimilation processes, downsizing, performance
management, and labor relations, emphasizing sustainable and innovative solutions to
enhance HR practices.

10/2023 -10/2023, ECEM (Enriching communities through engaged Mobility’s), Citizen
Lab (Erasmus) Berlin. Role: I was selected to represent in exploring the potential of
stronger collaborations between countries with the EU communities, organisations, students’
bodies, and universities to address local needs through community learning.

DIGITAL, INTERPERSONAL, RESEARCH SKILLS AND LANGUAGE(S)
Microsoft Office (Word, PowerPoint, Excel) – Very good. I have about 10 years of these
tools of usage

Gretl Software (Very good): I used the software in the Applied Statistics and Econometrics
programme and had 5 for the course.
SPSS (Very good): Used this for my master’s research work

Rapid miner Software (Good) for Big data and data mining used during Business Intelligence
course.
Research skills both Quantitative and Qualitative - (Excellent)
English (C2) – Writing, Reading and Speaking
Hungarian (A2) - Writing, Reading and Speaking

RECOMMENDATIONS
Ms. Jencsik Zsófia (Melo-Diak) [open contact info](look above in the "contact info" section) She is the Human Resource
Manager at Melodiak, Pécs-Hungary.
Professor Dr. Zsófia Aszvanyi (Lecturer) [open contact info](look above in the "contact info" section) She is a senior lecturer who
taught me Sustainable Human Resource Management (HRM) module at the University of
Pécs.
Professor Dr. Eszter Jakopanecz (Lecturer) [open contact info](look above in the "contact info" section) She taught me
Service Marketing module at the University of Pécs.